Fortra

Technical Product Manager

• Monitor advances in artificial intelligence, machine learning, generative AI, agentic workflows, and the evolving regulatory landscape to identify opportunities and risks
• Develop hands-on knowledge of AI products and analyze capabilities, model approaches, data practices, strengths, and limitations
• Conduct market research, customer interviews, and usability studies to identify high-value AI use cases and unmet needs
• Evaluate data, model, platform, security, and partner capabilities to determine whether to build, buy, or partner
• Define priority user workflows and translate validated problems into product requirements covering AI behavior, data needs, quality expectations, and human-in-the-loop experiences
• Define and manage AI product roadmaps
• Establish success metrics and evaluation plans for AI experiences
• Partner with engineering, data science, design, security, and legal teams to deliver AI products on time and at high quality
• Lead and support customer pilots, beta testing, and launch readiness
• Document feedback, monitor quality and safety signals, and recommend improvements
• Train Sales and Partners on AI product use cases, capabilities, limitations, and responsible-use guidance
• Provide market, solution, and responsible AI guidance for Marketing, Sales, Customer Success, and Technical Support content planning
• Perform other duties as assigned

Explore Technical Product Manager – AI at Fortra. Review requirements and application details.

Technical Product Manager – AI

Pricing Analyst

• Review current pricing and packaging strategy and ensure competitiveness with market changes and industry trends
• Design and implement simplified pricing and packaging strategies across a broad portfolio of platform products for customers, resellers, and partners
• Lead the development and use of pricing models based on deep data analysis
• Leverage sales trends, cost and discount structures, customer segmentation, and other internal and external data to optimize pricing
• Collaborate with Product, Sales, Channel, Marketing, Finance, and Operations teams to gather insights, validate assumptions, and align pricing strategies
• Lead standardized pricing processes and tools for efficiency, scalability, and consistency
• Research and test pricing strategies supporting multi-product adoption and cross-selling
• Analyze market conditions, customer behavior, competitor pricing, and cost structures to recommend pricing adjustments
• Conduct market research on industry trends, competitive pricing tactics, and emerging opportunities and threats
• Establish and maintain pricing governance frameworks and monitor adherence
• Analyze price-change impacts on customer behavior, revenue, and margin
• Forecast and track the financial impact of pricing decisions; present reports and insights to senior and executive leadership
• Lead continuous pricing optimization initiatives, including A/B testing, price sensitivity analysis, and competitive benchmarking
• Advise on contract negotiations, discount strategies, and special pricing arrangements
• Continuously refine and improve business analysis processes

Explore Global Pricing Strategy Director at Fortra. Review requirements and application details.

Global Pricing Strategy Director

Customer Success Manager

• Lead strategic engagements with a portfolio of high-value customers
• Serve as a trusted advisor to stakeholders at all levels, including the C-suite
• Help customers realize sustained business value from Fortra's cybersecurity solutions
• Provide expert guidance on product capabilities and customize solutions to customer needs
• Prescribe adoption of product features, functionality, and services
• Articulate ROI and long-term business impact of solutions
• Establish and manage customer journeys from onboarding through renewal
• Develop Customer Success Plans, tailored action plans, and strategic recommendations
• Maintain customer retention, recurring revenue retention, satisfaction, and advocacy
• Build executive-level partnerships and relationships across customer organizations
• Partner with executive customers to identify challenges and promote Fortra offerings
• Collaborate with Sales Engineers and Account Executives on solutions, account plans, and cross-selling opportunities
• Deliver presentations to technical and non-technical audiences
• Diagnose and resolve escalated customer concerns and critical issues
• Maintain customer account information, opportunities, and updates in CRM tools
• Identify and nurture upsell opportunities
• Collect and communicate customer feedback to internal teams
• Influence Sales, Product, and Services teams to support onboarding and strategic solutions
• Mentor less experienced Customer Success Managers and share best practices
• Lead special projects that enhance customer engagement and optimize processes
• Identify churn risks and execute customer retention and risk-mitigation strategies
• Develop scalable Customer Success best practices, methodologies, and processes
• Assess and report customer health metrics, retention risks, and growth opportunities to leadership
• Develop organizational customer success strategies aligned with revenue growth, operational improvement, and customer satisfaction
• Lead customer meetings and Executive Business Reviews
• Engage subject matter experts and relevant stakeholders in strategic customer discussions
• Continuously improve business analysis processes and customer outcomes

Explore Principal Customer Success Manager at Fortra. Review requirements and application details.