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Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityDockerGoogle Cloud PlatformLinuxMS SQL ServerMySQLPostgresSQL
About the role
Key responsibilities & impact- Work closely with cross-functional teams and directly with customers to deploy Fortra’s software solutions
- Deliver customer training on product features and functionality
- Deliver professional services supporting product implementations and customer outcomes
- Train and enable Fortra business partners to deliver technical services and customer support
- Conduct product demonstrations and proof-of-concept engagements for prospective customers
- Assess customer training and consulting needs
- Partner with Sales to develop quotes and Statements of Work for services engagements
- Support and enhance the Customer Lifecycle process
- Identify opportunities to improve the customer experience
- Provide product feedback and enhancement recommendations to the R&D team
- Travel regionally as needed, less than 20%, for customer implementations and software deployments
- Occasionally work outside normal business hours to support customer requirements
- Create and maintain knowledge base articles, technical tips, and best practices
- Adhere to Fortra policies and procedures
- Demonstrate integrity, honesty, professionalism, and customer service in interactions with employees, prospects, partners, and customers
Requirements
What you’ll need- Experience with Managed File Transfer (MFT) products and/or scripting
- Programming experience
- CISSP or other cybersecurity certifications
- Experience with Linux and Windows environments; IBM platform experience is a plus
- Cloud platform experience, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP)
- Containerization experience, such as Docker
- SQL experience, including proficiency with Microsoft SQL Server, MySQL, PostgreSQL, and DB2
- Strong analytical skills with the ability to interpret data and provide actionable insights and recommendations
- Excellent organizational, written, and verbal communication skills
- Experience collaborating with internal stakeholders, including Development, Support, Sales, Pre-Sales, and Project Management teams
- Experience collaborating with external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers
- Proven ability to work effectively in collaborative team environments and contribute to shared goals and business objectives
- Extensive travel availability and occasional work outside normal business hours as required
- Full-time exempt employment
Benefits
Comp & perks- Competitive benefits and salaries
- Personal and professional development opportunities
- Flexible work arrangements
- Health, dental, and vision coverage as of hire
- Immediate enrollment in 401(k), HSA, and FSA plans
- Flexible PTO policy
- Tuition and personal enrichment reimbursement
- Option to enroll in ID Theft Protection Program
- Holistic wellbeing perks
- Full-time exempt employee benefits package