FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities with a focus on customer satisfaction, risk management, and effective communication. Proficient in leading multi-phased projects while maintaining a high utilization target and adapting to dynamic environments.
Highest-signal resume keywords
Project Management Professional (PMP)Customer Relationship ManagementRisk ManagementTime ManagementInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningScope ManagementQuality ReportingAnalysis SkillsProblem Solving
Soft Skills
Customer Service DedicationMotivational SkillsCollaborative TeamworkAdaptabilityInfluencing Skills
Tools & Technologies
Fortra Products and ServicesWeb ApplicationsInformation Security ComplianceCloud Environment Architecture
Certifications & Qualifications
PMPPrince 2APMITIL Transition
Industry Keywords
Deployment ProjectsCustomer SatisfactionMatrix EnvironmentUtilization TargetStakeholder Communication
Tech Stack
Tools & technologiesCloudPMP
About the role
Key responsibilities & impact- Manage approximately 20 deployment projects with varying scope simultaneously
- Work with customers to define project scope and goals and build detailed project plans
- Take responsibility for project goals and proactively manage delivery for on-time, high-quality deployment
- Coordinate internal and external consultant teams and guide them toward project goals
- Communicate project progress to stakeholders regularly through multiple channels and quality reporting
- Build customer relationships and ensure desired outcomes and high customer satisfaction
- Use appropriate tools to control project constraints, risks, dependencies, scope, actions, and schedule
- Build and maintain knowledge of Fortra products and services and train customers to maximize service value
- Predict risks, capture issues promptly, and use escalation pathways to achieve successful outcomes
- Maintain a utilization target of 85% or greater
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree or Similar Work Experience
- Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition
- Minimum of 2 years of experience leading multi-phased projects, ideally transitioning customers to service in a matrix environment
- Minimum of 3 years in customer service/facing industries
- Proven experience of key project management skills on complex, dynamic, fast-paced projects
- Strong analysis skills and ability to evaluate requirements and modify existing solutions
- Excellent interpersonal skills
- Dedication to customer service and ability to problem solve and proactively manage project risk and urgency
- Ability to motivate and influence customers and third parties
- Excellent time management skills and ability to independently manage multiple conflicting demands
- Willingness to gain and maintain strong knowledge of all Fortra products and services
- Willingness to adapt to new or unfamiliar tasks and responsibilities
- Ability to work collaboratively in a team environment
- Working knowledge of web applications, information security compliance, and cloud environment architecture is advantageous, but not essential
- Some travel may be required (<5%)
Benefits
Comp & perks- Competitive benefits and salaries
- Personal and professional development opportunities
- Flexibility
- Health, dental, and vision coverage as of hire
- Immediate enrollment in 401(k), HSA, and FSA plans
- Flexible PTO policy
- Tuition and personal enrichment reimbursement
- Option to enroll in ID Theft Protection Program
- Comprehensive benefits package
- Perks supporting holistic wellbeing
