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Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Deliver complex software implementation projects from contract acceptance through to Go Live
- Guide customers through best practice processes to help ensure successful adoption of the solution
- Create high-level acceptance test plans to confirm solution functionality and demonstrate functionality to customers
- Configure and document software settings and deployment architecture to meet Fortra and customer requirements
- Resolve issues or concerns related to software implementation
- Document and escalate complex issues to Support
- Interact regularly with customers to schedule work, provide project updates, clarify requirements, and answer questions
- Deliver product training
- Employ consultative selling techniques and identify software and services selling opportunities
- Build strong customer relationships that encourage additional services work
- Collaboratively assess the impact of change requests for effort estimation and capacity planning
- Communicate task status to customers and the Manager of Professional Services through regular status reporting and presentations
- Monitor urgent or high-priority project-related issues or escalations and build response strategies
- Back up TAM projects as required
- Provide Resident Consultant work as required
- Perform other duties as assigned
Requirements
What you’ll need- A four-year degree is preferred; equivalent work experience and accreditations will be considered
- 2+ years of experience implementing and providing Services on related software
- Confident and positive attitude in facing complex organizations and processes
- Strong analytical and problem-solving skills with high attention to detail and quality
- Effective interpersonal and professional communication skills, both verbal and written
- Builds strong customer relationships through responsiveness and expertise
- Strong organizational and time management skills
- Ability to effectively handle multiple projects and responsibilities
- Strong problem-solving and analytical skills, with a keen attention to detail
- Travel up to and sometimes more than 50% to customer locations
- Full-time, exempt employee status
Benefits
Comp & perks- Competitive benefits and salaries
- Personal and professional development opportunities
- Flexibility
- Health, dental, and vision coverage as of hire
- Immediate enrollment in 401(k), HSA, and FSA plans
- Flexible PTO policy
- Tuition and personal enrichment reimbursement
- Option to enroll in ID Theft Protection Program
- Perks that support holistic wellbeing
- Culture that keeps you connected and empowered to make an impact beyond the job