Account Manager – Airlines

Forward Air Corporation

. Manage a portfolio of strategic customer accounts .

Posted 9/17/2026full-timeColumbus • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, relationship building, and strategic customer engagement within the transportation and logistics sectors. Proficient in analyzing account performance and driving growth through effective negotiation and problem-solving.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementAviation Cargo OperationsSalesforce ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Performance AnalysisRevenue Trend MonitoringCustomer Retention StrategiesPerformance Metrics EstablishmentNegotiation Skills

Soft Skills

Relationship ManagementCommunication SkillsProblem-Solving SkillsDiscretion and ConfidentialityAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft O365SalesforceWebexTeamsZoom

Industry Keywords

Transportation ServicesLogistics FunctionsSupply Chain StrategiesCustomer OnboardingMarket Trends

About the role

Key responsibilities & impact

Manage a portfolio of strategic customer accounts
Serve as the primary point of contact and trusted advisor for assigned accounts
Build and maintain relationships with operational, commercial, and leadership stakeholders
Understand customer supply chain strategies and align solutions to support them
Position the Company as a preferred transportation provider within partner logistics networks
Monitor and analyze account performance, revenue trends, customer satisfaction, and retention risks
Identify organic growth, share-of-wallet expansion, and additional transportation opportunities
Establish customer-specific performance metrics and reporting; lead corrective actions and continuous improvement
Create and lead Quarterly Business Reviews and executive business reviews
Act as a customer advocate and align internal resources with customer commitments
Drive account retention, expansion, and profitability through account plans, renewals, and commercial negotiations
Maintain account plans, customer activity, opportunities, pipeline visibility, forecasts, and records in Salesforce and other business systems
Partner with Operations, Customer Service, Pricing, Commercial, and Sales teams on performance, RFPs, expansions, win-back initiatives, and customer experience
Monitor market trends, customer needs, and competitive activity
Support customer onboarding, implementation activities, and service launches
Manage customer escalations, service concerns, and operational challenges
Perform other duties as assigned

Requirements

What you’ll need

Undergraduate degree in Business, Aviation Management, Supply Chain, Logistics, or a related field from an accredited college or university required
3+ years’ experience in aviation, transportation, account management, or related customer-facing experience preferred
Deep understanding of airline cargo operations, airport environments, transportation services, or related logistics functions preferred
Strong relationship management, analytical, communication, negotiation, and problem-solving skills
Demonstrated ability to identify revenue risks, growth opportunities, and customer retention strategies
Ability to manage multiple priorities and build effective relationships across functions
Demonstrated discretion and confidentiality in handling and protecting sensitive information
Proficient with Windows PCs, Microsoft O365, CRMs including Salesforce, and web conferencing tools including Teams, Zoom, and Webex
Comfort commuting to/from and working in an on-site setting, with travel for related meetings/events

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Forward Air Corporation Website LinkedIn All Job Openings 1001 - 5000 employees 🚗 Transport 📦 Logistics Transport
Logistics Forward Air Corporation is a leader in the expedited ground transportation industry, providing a comprehensive portfolio of services for over 25 years. They specialize in expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage, and pool distribution, along with tailored temperature-controlled logistics services. Committed to innovation, Forward Air continuously enhances technologies, systems, and tools to meet unique customer shipping needs across North America, establishing itself as a single resource and partner for supply chain solutions. Account Manager – Airlines Job not on LinkedIn 🔥 27 minutes ago 🏢 Columbus – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of strategic customer accounts
Serve as the primary point of contact and trusted advisor for assigned accounts
Build and maintain relationships with operational, commercial, and leadership stakeholders
Understand customer supply chain strategies and align solutions to support them
Position the Company as a preferred transportation provider within partner logistics networks
Monitor and analyze account performance, revenue trends, customer satisfaction, and retention risks
Identify organic growth, share-of-wallet expansion, and additional transportation opportunities
Establish customer-specific performance metrics and reporting; lead corrective actions and continuous improvement
Create and lead Quarterly Business Reviews and executive business reviews
Act as a customer advocate and align internal resources with customer commitments
Drive account retention, expansion, and profitability through account plans, renewals, and commercial negotiations
Maintain account plans, customer activity, opportunities, pipeline visibility, forecasts, and records in Salesforce and other business systems
Partner with Operations, Customer Service, Pricing, Commercial, and Sales teams on performance, RFPs, expansions, win-back initiatives, and customer experience
Monitor market trends, customer needs, and competitive activity
Support customer onboarding, implementation activities, and service launches
Manage customer escalations, service concerns, and operational challenges
Perform other duties as assigned 🎯 Requirements
Undergraduate degree in Business, Aviation Management, Supply Chain, Logistics, or a related field from an accredited college or university required
3+ years’ experience in aviation, transportation, account management, or related customer-facing experience preferred
Deep understanding of airline cargo operations, airport environments, transportation services, or related logistics functions preferred
Strong relationship management, analytical, communication, negotiation, and problem-solving skills
Demonstrated ability to identify revenue risks, growth opportunities, and customer retention strategies
Ability to manage multiple priorities and build effective relationships across functions
Demonstrated discretion and confidentiality in handling and protecting sensitive information
Proficient with Windows PCs, Microsoft O365, CRMs including Salesforce, and web conferencing tools including Teams, Zoom, and Webex
Comfort commuting to/from and working in an on-site setting, with travel for related meetings/events Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Regional Account Manager 🕒 2 days ago AstraZeneca 10,000+ employees 🏥 Healthcare 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Regional Account Manager educating Ohio healthcare professionals and driving NF1 PN treatment sales for Alexion AstraZeneca Rare Disease. Building institutional relationships, clinical expertise, and patient-centric partnerships. 🏢 Columbus – Onsite 💵 $173.1k - $259.7k / year 💰 Post-IPO Debt on 2023-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Cardiovascular Key Account Manager 🕒 5 days ago Amgen 10,000+ employees 🏥 Healthcare 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Cardiovascular Key Account Manager driving Amgen product access and utilization across Columbus and Dayton health systems. Building provider relationships and executing strategic account plans. 🏢 Columbus – Onsite 💵 $159.5k - $215.8k / year 💰 $28.5G Post-IPO Debt on 2022-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🦅 H1B Visa Sponsor Arterial Account Manager – Peripheral Vascular 🕒 September 3 Stryker 10,000+ employees 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Arterial Account Manager expanding Stryker’s PAD and CLTI therapies across Ohio. Building vascular programs, educating clinicians, and driving adoption with health systems. 🏢 Columbus – Onsite 💵 $125k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Territory Manager 🕒 September 1 US Foods 10,000+ employees 📦 Logistics 🍽️ Food & Beverage 🛍️ eCommerce Website LinkedIn All Job Openings Territory Manager driving foodservice sales, customer relationships, and new business for US Foods in Columbus, Mississippi. Managing territory visits, delivery resolution, and account growth. 🏢 Columbus – Onsite 💵 $55k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Relationship Manager 🕒 August 13 Manning & Napier 201 - 500 💼 Consulting 💸 Finance Website LinkedIn All Job Openings Relationship Manager serving high-net-worth, nonprofit, and business clients for wealth manager Manning & Napier. Supporting financial planning, client service, prospecting, and advisory-team business growth. 🏢 Columbus – Onsite 💵 $60k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs