Forward Air Corporation

Manager

• Lead, mentor, develop, and provide technical direction to the Core Networking team
• Develop and execute the organization's global network strategy across LAN, WAN, wireless, internet, MPLS, cloud networking, VoIP, and security services
• Design, implement, administer, and support enterprise networking technologies across global data center and branch environments
• Develop and maintain network standards, policies, architecture frameworks, and technology roadmaps
• Ensure secure, resilient, scalable, and highly available network environments through monitoring, maintenance, and capacity planning
• Lead network expansion, modernization, and infrastructure improvement initiatives
• Lead troubleshooting and resolution of complex incidents involving routing, switching, firewalls, load balancing, DNS, VPN connectivity, and related services
• Serve as senior escalation point and incident owner for critical networking and infrastructure issues through resolution and root cause analysis
• Partner with Infrastructure, Systems, Telecommunications, Cybersecurity, Facilities Networking, Support teams, business stakeholders, and third-party providers
• Evaluate and oversee implementation of emerging networking technologies, hardware, and software platforms
• Manage vendor relationships, contract negotiations, service agreements, and partner performance
• Maintain technical documentation, architectural diagrams, operational procedures, and configuration standards
• Improve efficiency through automation, DevOps practices, and infrastructure-as-code methodologies
• Lead infrastructure health assessments and recommend improvements to reliability, performance, scalability, and security
• Perform other duties as assigned

Manager, Networking – Core Networking

Sales

• Own and expand complex, high-value enterprise customer relationships
• Lead sophisticated discovery and analysis of customer supply chains and business objectives
• Develop multi-solution proposals addressing operational, financial, and strategic customer needs
• Execute long-term account strategies focused on expansion, retention, and share of wallet growth
• Serve as the primary commercial lead for strategic and multi-site customers
• Lead complex pricing discussions, contract negotiations, and deal structuring
• Coordinate cross-functional teams to support solution development and implementation
• Partner closely with Customer Success and Operations to ensure delivery excellence
• Maintain accurate enterprise-level pipeline visibility and revenue forecasts
• Monitor competitive positioning and market dynamics affecting strategic accounts
• Represent Forward in executive-level customer meetings and business reviews
• Provide informal mentorship and guidance to less-experienced sales peers
• Perform other duties as assigned to meet evolving business needs

Global Sales Manager

Account Manager

• Manage a portfolio of strategic customer accounts
• Serve as the primary point of contact and trusted advisor for assigned airline accounts
• Build and maintain relationships with operational, commercial, and leadership stakeholders
• Understand customer supply chain strategies and align solutions to support them
• Position the Company as a preferred transportation provider within partner logistics networks
• Monitor account performance, revenue trends, customer satisfaction, and retention risks
• Identify organic growth, share-of-wallet expansion, and additional transportation opportunities
• Establish customer-specific performance metrics and reporting; lead corrective action and continuous improvement
• Prepare and lead Quarterly Business Reviews and executive business reviews
• Act as a customer advocate and align internal resources with customer commitments
• Drive account retention, expansion, and profitability through strategic account plans, renewals, and commercial negotiations
• Maintain account plans, customer activity, opportunities, pipeline visibility, CRM documentation, forecasting information, and customer records
• Partner with Operations, Customer Service, Pricing, Commercial, and Sales teams on account performance, growth, RFPs, expansions, and win-back initiatives
• Monitor market trends, customer needs, and competitive activity
• Support customer onboarding, implementation, and service launches
• Manage customer escalations, service concerns, and operational challenges
• Perform other duties as assigned

Account Manager – Airlines

• Manage a portfolio of strategic customer accounts
• Serve as the primary point of contact and trusted advisor for assigned accounts
• Build and maintain relationships with operational, commercial, and leadership stakeholders
• Understand customer supply chain strategies and align solutions to support them
• Position the Company as a preferred transportation provider within partner logistics networks
• Monitor and analyze account performance, revenue trends, customer satisfaction, and retention risks
• Identify organic growth, share-of-wallet expansion, and additional transportation opportunities
• Establish customer-specific performance metrics and reporting; lead corrective actions and continuous improvement
• Create and lead Quarterly Business Reviews and executive business reviews
• Act as a customer advocate and align internal resources with customer commitments
• Drive account retention, expansion, and profitability through account plans, renewals, and commercial negotiations
• Maintain account plans, customer activity, opportunities, pipeline visibility, forecasts, and records in Salesforce and other business systems
• Partner with Operations, Customer Service, Pricing, Commercial, and Sales teams on performance, RFPs, expansions, win-back initiatives, and customer experience
• Monitor market trends, customer needs, and competitive activity
• Support customer onboarding, implementation activities, and service launches
• Manage customer escalations, service concerns, and operational challenges
• Perform other duties as assigned