Senior Account Manager – LTL

Forward Air Corporation

. Lead and manage a portfolio of strategic and complex transportation customer accounts .

Posted 10/5/2026full-timeRemote • Texas • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic transportation customer accounts, developing growth plans, and analyzing performance metrics to drive profitability and retention. Proficient in relationship management and negotiation, with a strong understanding of logistics and supply chain dynamics.

Highest-signal resume keywords

Strategic Account ManagementTransportation Logistics ExpertiseCustomer Relationship ManagementFinancial Performance AnalysisNegotiation and Contract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation OperationsAccount ManagementBusiness DevelopmentData AnalysisRetention Strategy Development

Soft Skills

Exceptional CommunicationProblem-SolvingInfluencing Cross-Functional TeamsMentorshipPresentation Skills

Tools & Technologies

SalesforceMicrosoft O365Web Conferencing ToolsTeamsZoom

Industry Keywords

Supply ChainLogisticsFreight OperationsMarket TrendsCustomer Satisfaction Metrics

About the role

Key responsibilities & impact

Lead and manage a portfolio of strategic and complex transportation customer accounts
Serve as trusted advisor and primary relationship owner for executive, operational, financial, procurement, and leadership stakeholders
Identify, pursue, and close new shipping opportunities within assigned accounts and target markets
Develop and execute strategic account growth plans aligned with customer supply chain initiatives
Collaborate with Operations and other internal teams to ensure service performance and resolve complex customer challenges
Analyze customer spend, shipping patterns, transportation network activity, market trends, account performance, revenue, satisfaction metrics, and retention risks
Identify organic growth, share-of-wallet expansion, network expansion, and additional transportation solution opportunities
Establish performance metrics and reporting frameworks, lead corrective actions, and drive continuous improvement
Create and lead Quarterly Business Reviews, executive business reviews, and strategic planning discussions
Drive retention, expansion, and profitability through commercial strategy, contract renewals, pricing discussions, and negotiations
Partner with Sales on growth opportunities, RFP responses, customer expansions, contract negotiations, and win-back initiatives
Provide mentorship and best-practice sharing to Account Managers and team members as an LTL subject matter expert
Monitor industry trends, market conditions, customer needs, and competitive activity
Lead customer onboarding, implementations, solution launches, and major account transitions
Manage high-level customer escalations, service concerns, and operational challenges
Maintain account plans, forecasts, customer activity, growth opportunities, and pipeline visibility in Salesforce and other business systems
Perform other duties as assigned

Requirements

What you’ll need

Undergraduate degree in Business, Supply Chain, Logistics, Transportation, or a related field from an accredited college or university required
5+ years of transportation, logistics, account management, business development, or related customer-facing experience required
Demonstrated success managing strategic customer relationships
Deep understanding of transportation, freight operations, transportation networks, pricing strategies, terminal/station environments, and related logistics functions
Experience managing complex customer accounts, leading executive-level discussions, and developing strategic account growth plans
Strong business acumen and ability to analyze financial, operational, and customer performance data
Ability to identify revenue risks, develop retention strategies, lead commercial discussions, and drive profitable customer growth
Exceptional relationship management, communication, negotiation, presentation, and problem-solving skills
Ability to influence cross-functional teams and manage competing priorities in a fast-paced environment
Discretion and confidentiality in handling sensitive information
Proficiency with Windows PCs, Microsoft O365, Salesforce, and web conferencing tools including Teams, Zoom, and Webex
Comfortable with travel for related meetings/events

Benefits

Comp & perks

Remote work arrangement
Travel for related meetings/events