Senior Account Manager – LTL

Forward Air Corporation

. Lead a portfolio of strategic and complex LTL transportation customers .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer relationships within the transportation and logistics sector, focusing on account growth, retention strategies, and performance analysis. Proficient in leading cross-functional teams and executing commercial strategies to drive profitability and customer satisfaction.

Highest-signal resume keywords

Strategic Account ManagementTransportation Network AnalysisCustomer Relationship ManagementBusiness DevelopmentNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation OperationsLogistics ManagementFinancial AnalysisPerformance Metrics DevelopmentCustomer Spend Analysis

Soft Skills

Communication SkillsProblem-Solving SkillsRelationship ManagementMentorshipInfluencing Skills

Tools & Technologies

SalesforceMicrosoft O365Web Conferencing ToolsTeamsZoom

Industry Keywords

LTL TransportationSupply Chain ManagementFreight OperationsAccount Growth PlansCustomer Retention Strategies

About the role

Key responsibilities & impact

Lead a portfolio of strategic and complex LTL transportation customers
Serve as trusted advisor and primary relationship owner for executive and operational customer stakeholders
Identify, pursue, and close new shipping opportunities within assigned accounts and target markets
Develop and execute strategic account growth plans aligned with customer supply chain initiatives
Collaborate with Operations, Customer Service, Pricing, Commercial, Sales, and Leadership teams
Analyze customer spend, shipping patterns, transportation network activity, market trends, revenue trends, satisfaction metrics, and retention risks
Identify organic growth, share-of-wallet expansion, and additional transportation solution opportunities
Establish customer-specific performance metrics and reporting frameworks; lead corrective action and continuous improvement
Create and lead Quarterly Business Reviews, executive business reviews, and strategic planning discussions
Drive account retention, expansion, and profitability through commercial strategy, renewals, pricing discussions, and negotiations
Support RFP responses, customer expansions, contract negotiations, and win-back initiatives
Provide mentorship and best-practice sharing to Account Managers and team members as an LTL subject matter expert
Lead customer onboarding, implementation, solution launches, and major account transitions
Manage high-level customer escalations, service concerns, and operational challenges
Maintain account plans, forecasts, customer activity, opportunities, and pipeline visibility in Salesforce and other business systems
Perform other duties as assigned

Requirements

What you’ll need

Undergraduate degree in Business, Supply Chain, Logistics, Transportation, or a related field from an accredited college or university required
5+ years of transportation, logistics, account management, business development, or related customer-facing experience required
Demonstrated success managing strategic customer relationships
Deep understanding of transportation, freight operations, transportation networks, pricing strategies, terminal/station environments, and related logistics functions
Experience managing complex customer accounts, leading executive-level discussions, and developing strategic account growth plans
Strong business acumen and ability to analyze financial, operational, and customer performance data
Ability to identify revenue risks, develop retention strategies, lead commercial discussions, and drive profitable customer growth
Exceptional relationship management, communication, negotiation, presentation, and problem-solving skills
Ability to influence cross-functional teams and manage competing priorities in a fast-paced environment
Discretion and confidentiality in handling sensitive information
Proficiency with Windows PCs, Microsoft O365, Salesforce, and web conferencing tools including Teams, Zoom, and Webex
Must be comfortable with travel for related meetings/events

Benefits

Comp & perks

Remote work arrangement
Travel for related meetings/events