IT Systems Manager

Forward Institute

. Act as the first point of contact for technology requests, managing triage, resolution and escalation .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in IT Operations and Systems Administration, with a focus on managing multiple business systems and implementing workflows and automations. Proficient in Microsoft 365, SharePoint, and Salesforce, with a commitment to data management and operational excellence.

Highest-signal resume keywords

IT Operations ManagementSystems AdministrationWorkflow AutomationData ManagementTechnology Change Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsSystems AdministrationWorkflow SetupIntegrationsAutomationsData ManagementDocumentation DisciplinePlatform MigrationUser SupportChange Management

Soft Skills

CollaborativeService MindedDetail OrientedProactiveCurious

Tools & Technologies

Microsoft 365SharePointNotionSalesforceZapierAI-Assisted Tools

Industry Keywords

Digital OperationsOperational WorkflowsData StandardsAccess ManagementSupplier Relationships

About the role

Key responsibilities & impact

Act as the first point of contact for technology requests, managing triage, resolution and escalation
Own the external IT support relationship, including onboarding and offboarding, permissions, access reviews, licence management and password management rollout
Administer Microsoft 365, SharePoint, Notion, Salesforce and new systems, including configuration, housekeeping and basic troubleshooting
Make platform recommendations and support rollout of new capabilities
Experiment with AI-assisted triage and self-service tools
Set and maintain data standards, including deduplication and routine audits
Design, build and maintain automations connecting systems, including Zapier workflows, form logic and notifications
Own the operational cadence for DPIAs, retention routines and policy compliance
Maintain documentation for data processing terms, security schedules and partner due diligence requirements
Own information and platform structures, file structures, naming conventions, templates and reference documentation
Lead a readiness review of SharePoint and Notion covering structure, permissions, metadata and AI-assisted knowledge retrieval
Manage the operational side of new internal and partner-facing platforms, including user support, testing, training, change communications and release coordination

Requirements

What you’ll need

5+ years’ experience in IT operations, systems administration or digital operations
Experience managing multiple business systems
Experience implementing or migrating a core platform
Experience setting up workflows, integrations or automations
Experience working in a small, growing organisation
Ability to manage IT support, access and supplier relationships
Strong systems administration across multiple platforms
Ability to implement, improve and communicate operational workflows
Strong data management and documentation discipline
Ability to recommend and support technology change and user adoption
Detail and systems oriented
Practical and able to exercise judgement under ambiguity
Proactive about improving how things work
Curious about technology, automation and AI
Collaborative and service minded, good at working with people

Benefits

Comp & perks

Real ownership over systems and infrastructure
Work alongside impressive people
Exposure to real scale and complexity
Opportunity to shape how the organisation works
Development opportunities
Autonomy
Support to build mastery
Work intended to enrich your life
Inclusive and accessible recruitment practices