Forward Institute

Manager

• Act as the first point of contact for technology requests, managing triage, resolution and escalation
• Own the external IT support relationship, including onboarding and offboarding, permissions, access reviews, licence management and password management rollout
• Administer Microsoft 365, SharePoint, Notion, Salesforce and new systems, including configuration, housekeeping and basic troubleshooting
• Make platform recommendations and support rollout of new capabilities
• Experiment with AI-assisted triage and self-service tools
• Set and maintain data standards, including deduplication and routine audits
• Design, build and maintain automations connecting systems, including Zapier workflows, form logic and notifications
• Own the operational cadence for DPIAs, retention routines and policy compliance
• Maintain documentation for data processing terms, security schedules and partner due diligence requirements
• Own information and platform structures, file structures, naming conventions, templates and reference documentation
• Lead a readiness review of SharePoint and Notion covering structure, permissions, metadata and AI-assisted knowledge retrieval
• Manage the operational side of new internal and partner-facing platforms, including user support, testing, training, change communications and release coordination

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IT Systems Manager