Program Manager – Partner Enablement

Forward Networks, Inc.

. Define and evolve the Partner Enablement Charter aligned with Forward Partner Program goals and Channel leadership priorities.

Posted 11/5/2026full-timeRemote • United StatesSeniorLead💰 $135,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Partner Enablement and Channel Management, with a focus on developing certification programs and facilitating partner training. Proficient in leveraging LMS and CRM systems to track partner performance and enhance engagement through measurable outcomes.

Highest-signal resume keywords

Partner EnablementChannel ManagementSalesforce ProficiencyLMS AnalyticsExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner OnboardingCertification DevelopmentTechnical Fluency in NetworkingMulti-Stakeholder Deal EnablementAssessment Standards Development

Soft Skills

Facilitation SkillsOwnershipAdaptabilityJudgmentStakeholder Engagement

Tools & Technologies

SalesforceLMSAbsorb Learning PlatformPartner Portal Systems

Industry Keywords

Managed Services ProvidersChannel PartnersRevenue EnablementSales EnablementTechnical Pre-Sales

About the role

Key responsibilities & impact

Define and evolve the Partner Enablement Charter aligned with Forward Partner Program goals and Channel leadership priorities.
Own partner onboarding and certification curricula across Sales, Technical Pre-Sales, Deployment and Implementation, and Operator and MSP tracks.
Design individual certifications and company designations, including the higher readiness bar for “Powered by Forward” MSPs.
Align learning paths with partner levels, designation requirements, and program incentives.
Build recertification and quarterly release refresh programs and track certification status through LMS, CRM, and Partner Portal systems.
Adapt messaging, discovery guides, use-case plays, customer stories, and deal support assets for partner audiences.
Coordinate technical learning covering NQE, the Forward API, integrations, Essential Updates courses, customer engagement runbooks, QBRs, and escalation practices.
Coordinate subject matter experts to develop hands-on labs, graded capstones, scoring rubrics, and assessment standards.
Manage partner learning paths, content taxonomy, and governance in the LMS.
Deliver live and virtual boot camps, certification cohorts, launch webinars, and partner events.
Measure certification, designation, revenue, partner coverage, pipeline, deal registration, win rates, services attach, delivery quality, SLA attainment, and customer health.
Use partner satisfaction surveys and stakeholder feedback to improve programs quarterly.
Launch all four tracks and support the first partners earning specified designations within the first 12 months.

Requirements

What you’ll need

7–10 years in Partner or Channel Enablement, Sales Enablement, or Revenue Enablement, including at least 3 years enabling channel partners, systems integrators, or MSPs.
Experience enabling complex, multi-stakeholder deals and building tiered partner certification programs with hands-on labs and graded assessments.
Working technical fluency in networking or security sufficient to scope labs and capstones with Technical Services and assess content quality; direct lab development is not required.
Strong facilitation and executive communication skills, including experience engaging partner executives.
Proficiency with Salesforce and LMS analytics; experience with Absorb or a similar learning platform.
Ability to take ownership, navigate ambiguity, and manage changing priorities in a fast-paced environment.
An approach focused on measurable partner selling and delivery outcomes, with the judgment to reuse existing content and prioritize new development where it adds value.
Familiarity with MSP and managed-services business models is a plus.