IT Support Specialist – Temporary

Four Inc.

. Prepare company laptops for IT provider provisioning .

Posted 10/1/2026full-timeHerndon • Virginia • United StatesJunior💰 $1,200 - $1,600 per weekWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and technical troubleshooting, with a strong focus on managing user access, equipment provisioning, and maintaining accurate IT asset records. Proficient in coordinating with outsourced IT providers and providing exceptional customer service to employees with varying technical skills.

Highest-signal resume keywords

IT Support ExperienceWindows-Based Laptop TroubleshootingMicrosoft 365 ProficiencyHelp Desk Ticketing System ExperienceStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingEquipment ConfigurationSystem Access ManagementDatawatch Access Card ManagementPrinter TroubleshootingConference Room Technology SupportInventory ManagementUser Access SetupOffice Technology Setup

Soft Skills

Customer Service SkillsCommunication SkillsAttention to DetailProblem-Solving SkillsAbility to Work Independently

Tools & Technologies

Microsoft 365IT Help Desk SoftwareTicketing SystemOffice TechnologyAudiovisual Equipment

Certifications & Qualifications

Associate’s Degree in Information TechnologyBachelor’s Degree in Computer Science

Industry Keywords

IT SupportDesktop SupportTechnical SupportHelp DeskAsset Management

About the role

Key responsibilities & impact

Prepare company laptops for IT provider provisioning
Coordinate technology setup for new hires, including laptops, monitors, peripherals, software, system access, and other required equipment
Support employee offboarding by coordinating removal of systems access and collection, inventory, and preparation of returned equipment
Set up, modify, and deactivate employee access to company systems and applications
Issue, activate, deactivate, and maintain Datawatch building access cards
Provide hands-on Tier 1 technical support for hardware, software, connectivity, and access issues
Troubleshoot laptops, monitors, docking stations, printers, peripherals, and office technology
Troubleshoot conference room technology and support meetings as needed
Serve as the primary day-to-day liaison with the outsourced IT provider
Submit, monitor, update, and follow up on support tickets
Escalate technical issues and coordinate through resolution
Maintain accurate records of company IT assets and track assignments, returns, replacements, and inventory
Assist with ordering, receiving, organizing, and deploying IT equipment and supplies
Perform routine checks of printers, conference rooms, and shared office technology
Document troubleshooting procedures, equipment configurations, and recurring IT processes
Assist with other technology and office systems projects as assigned

Requirements

What you’ll need

1–3 years of experience in IT support, help desk, desktop support, technical support, or a similar hands-on technology role preferred
Associate’s or bachelor’s degree in information technology, computer science, or a related field preferred; equivalent practical experience will also be considered
Experience configuring and troubleshooting Windows-based laptops and common business applications
Working knowledge of Microsoft 365 and common workplace technology
Experience troubleshooting printers, peripherals, audiovisual equipment, and conference room technology
Experience working with an IT help desk or ticketing system
Ability to diagnose basic technical issues independently and determine when escalation is appropriate
Strong organizational skills and attention to detail, particularly when managing equipment, user access, and multiple open support requests
Strong customer-service and communication skills with the ability to support employees with varying levels of technical proficiency
Ability to handle confidential information and systems access responsibly
Ability to prioritize competing requests and follow issues through to resolution
Comfortable working independently while coordinating closely with an outsourced IT provider
Ability to move, set up, and connect laptops, monitors, docking stations, printers, and other office technology
Ability to occasionally lift and carry IT equipment weighing up to approximately 30 pounds
Regular movement throughout the office may be required to provide employee and conference room support