Four Inc.

IT Support

• Prepare company laptops for IT provider provisioning
• Coordinate technology setup for new hires, including laptops, monitors, peripherals, software, system access, and other required equipment
• Support employee offboarding by coordinating removal of systems access and collection, inventory, and preparation of returned equipment
• Set up, modify, and deactivate employee access to company systems and applications
• Issue, activate, deactivate, and maintain Datawatch building access cards
• Provide hands-on Tier 1 technical support for hardware, software, connectivity, and access issues
• Troubleshoot laptops, monitors, docking stations, printers, peripherals, and office technology
• Troubleshoot conference room technology and support meetings as needed
• Serve as the primary day-to-day liaison with the outsourced IT provider
• Submit, monitor, update, and follow up on support tickets
• Escalate technical issues and coordinate through resolution
• Maintain accurate records of company IT assets and track assignments, returns, replacements, and inventory
• Assist with ordering, receiving, organizing, and deploying IT equipment and supplies
• Perform routine checks of printers, conference rooms, and shared office technology
• Document troubleshooting procedures, equipment configurations, and recurring IT processes
• Assist with other technology and office systems projects as assigned

IT Support Specialist – Temporary