Assistant Reservations Manager

Four Seasons Hotels and Resorts

. Manage the Reservations Department and its daily operations .

Posted 9/17/2026full-timeSan Francisco • California • United StatesJunior💰 $79,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing reservations operations, maximizing yield through occupancy and rate principles, and effectively training and mentoring staff. Proficient in handling guest relations, conducting performance evaluations, and utilizing the Group Delphi system.

Highest-signal resume keywords

Reservations ManagementYield ManagementGroup Delphi SystemStaff Training and DevelopmentGuest Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Occupancy PrinciplesRate PrinciplesStatistical ReportingPerformance AppraisalsRoom Revenue MaximizationCall ObservationStandards TestingPayroll ManagementInventory ControlEmergency Response

Soft Skills

High-Pressure Environment ManagementCommunicationRelationship BuildingProblem SolvingLeadership

Tools & Technologies

Group Delphi SystemPMS/WRO Conversion Tables

Industry Keywords

Rooms DivisionFour SeasonsReservations DepartmentGuest ServicesHotel Operations

Tech Stack

Tools & technologies

Delphi

About the role

Key responsibilities & impact

Manage the Reservations Department and its daily operations
Achieve budgeted goals by applying occupancy and rate principles to maximize yield
Serve as liaison for the Group Reservation Specialist and Front Office Manager
Maintain relationships and communication with the Worldwide Reservations Office
Execute Reservations Department policies, procedures, and core standards
Conduct standards testing, call observation, WRO test calls, and provide feedback
Select, train, mentor, develop, schedule, and evaluate reservations staff
Ensure reservations and WRO staff understand rooms, selling techniques, facilities, services, personnel, activities, and guest requests
Order departmental supplies and equipment
Control SAG reservations and ensure special handling of corporate clients, VIPs, and return guests
Prepare return guest, VIP, arrivals, statistical, and recap reports
Schedule staff according to budget guidelines and complete payroll records and labor forecasts
Handle guest complaints and keep senior management informed
Work with Sales on group bookings, contracts, files, cut-off dates, and special instructions
Maximize inventory and room revenue through pickup and cut-off report control
Review call volume, abandonment rate, and conversion reports and take appropriate action
Enforce room and rate availability guidelines
Maintain deposit refund records, rate codes, and PMS/WRO conversion tables
Attend yield management meetings and conduct Reservations Department and WRO meetings
Build relationships with other Reservations Managers
Generate daily, weekly, and month-end reports
Assist the Director of Revenue Management in their absence
Respond to hotel emergencies and safety situations
Complete projects assigned by management

Requirements

What you’ll need

College degree required
One to Three years’ experience in a Rooms Division position with Four Seasons or another related organization
Ability to work quickly in a high-pressure environment and handle stress
Ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
Familiarity with guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, and hotel functions
Ability to operate and manage the Group Delphi system
Ability to respond properly in any hotel emergency or safety situation

Benefits

Comp & perks

Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform