Four Seasons Hotels and Resorts

Account Executive

• Identify, qualify and develop new group business opportunities across Europe for the global Four Seasons portfolio
• Build and manage a strategic pipeline of prospective clients, focusing on high-potential organizations, sectors and buyer segments
• Conduct proactive outreach, discovery meetings and presentations to generate demand and uncover new business opportunities
• Lead hotel prospecting initiatives across EMEA, coordinating participating hotels, client targets, communications and follow-up activities
• Partner with hotels throughout the sales cycle, supporting qualification, proposals, site inspections, negotiations and conversions
• Generate qualified leads and definite bookings that contribute to room-night and revenue goals
• Develop emerging accounts and execute seamless handovers to Account Directors once strategic growth criteria are achieved
• Represent Four Seasons at industry events, trade shows, customer programs and sales missions
• Maintain accurate CRM records, sales activity reporting, pipeline forecasts and market intelligence

Account Director, Business Development

Manager

• Manage the Reservations Department and its daily operations
• Achieve budgeted goals by applying occupancy and rate principles to maximize yield
• Serve as liaison for the Group Reservation Specialist and Front Office Manager
• Maintain relationships and communication with the Worldwide Reservations Office
• Execute Reservations Department policies, procedures, and core standards
• Conduct standards testing, call observation, WRO test calls, and provide feedback
• Select, train, mentor, develop, schedule, and evaluate reservations staff
• Ensure reservations and WRO staff understand rooms, selling techniques, facilities, services, personnel, activities, and guest requests
• Order departmental supplies and equipment
• Control SAG reservations and ensure special handling of corporate clients, VIPs, and return guests
• Prepare return guest, VIP, arrivals, statistical, and recap reports
• Schedule staff according to budget guidelines and complete payroll records and labor forecasts
• Handle guest complaints and keep senior management informed
• Work with Sales on group bookings, contracts, files, cut-off dates, and special instructions
• Maximize inventory and room revenue through pickup and cut-off report control
• Review call volume, abandonment rate, and conversion reports and take appropriate action
• Enforce room and rate availability guidelines
• Maintain deposit refund records, rate codes, and PMS/WRO conversion tables
• Attend yield management meetings and conduct Reservations Department and WRO meetings
• Build relationships with other Reservations Managers
• Generate daily, weekly, and month-end reports
• Assist the Director of Revenue Management in their absence
• Respond to hotel emergencies and safety situations
• Complete projects assigned by management

Account Director, Business Development

Assistant Reservations Manager