Front Desk Agent, Overnight Supervisor

Four Seasons Hotels and Resorts

. Manage Front Desk activities during the overnight shift for 2–3 shifts per week and work as Front Desk Agent during the other shifts .

Posted 10/31/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong proficiency in managing Front Desk operations, ensuring high levels of customer satisfaction, and effectively communicating with various hotel departments. Capable of handling guest inquiries, resolving complaints, and maintaining financial accuracy during overnight shifts.

Highest-signal resume keywords

Front Desk ManagementCustomer SatisfactionOvernight Shift SupervisionFinancial Procedures ComplianceGuest Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Front Desk OperationsGuest Check-In/Check-OutBilling CoordinationRoom AssignmentDaily Operations Reporting

Soft Skills

Communication SkillsProblem-SolvingCustomer Service OrientationTeam Collaboration

Industry Keywords

Hotel PoliciesReservationsHousekeeping ProceduresConcierge ServicesValet Parking

About the role

Key responsibilities & impact

Manage Front Desk activities during the overnight shift for 2–3 shifts per week and work as Front Desk Agent during the other shifts
Ensure communication and follow-up with day shift regarding problems, guest requests, and special requirements
Supervise the entire hotel during the overnight shift
Maintain familiarity with Front Office, Reservations, Housekeeping, Concierge, Valet Parking, and Telephone policies and procedures
Respond to guest requests, assess needs, provide recommendations, and deliver high customer satisfaction while complying with Four Seasons policies
Create daily operations reports with relevant resort information
Tour the hotel and monitor other departments to ensure standards, staff support, and guest needs are met
Handle guest relocations according to established guidelines
Resolve customer complaints and assist with inquiries about hotel services, operating hours, personnel, events, and directions
Review late arrivals, next-day early arrivals and departures, coordinate arrivals, departures, and billing requirements, and resolve discrepancies
Review special-attention guests, return guests, and groups
Follow financial and credit procedures; review paid-outs, rebates, petty cash, direct billings, and cashier reconciliations
Respond to hotel safety, security, emergency, and guest well-being matters
Check guests in and out, assign rooms, charge correct rates, arrange luggage delivery, issue keys, collect keys, post late charges, present bills, and settle payments

Requirements

What you’ll need

Excellent reading, writing and oral proficiency in the English language
One to two years previous Front Desk Supervisor experience preferred
Must work overnight shifts, two to three nights per week

Benefits

Comp & perks

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals