Reservations Manager

Four Seasons Hotels and Resorts

. Manage the Reservations Department and its daily operations for Four Seasons San Francisco .

Posted 10/23/2026full-timeSan Francisco • California • United StatesJuniorMid-Level💰 $92,000 - $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing hotel reservations operations, maximizing revenue through effective occupancy and rate management, and training and developing reservations staff. Proficient in utilizing the Group Delphi system and maintaining core standards for reservations.

Highest-signal resume keywords

Hotel Reservations ExperienceGroup Delphi System ManagementOccupancy And Rate ManagementStaff Training And DevelopmentHigh-Pressure Environment Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Occupancy ManagementRate ManagementReservations Standards TestingPayroll Records ManagementLabor ForecastingGuest Complaint ResolutionGroup Bookings ManagementMarket-Segment StatisticsPerformance AppraisalsEmergency Response

Soft Skills

LeadershipMentoringCommunicationRelationship BuildingStress Management

Tools & Technologies

Group Delphi SystemProperty Management System (PMS)Reservations Management Software

Industry Keywords

Hotel ManagementRevenue ManagementFour Seasons StandardsSan Francisco Bay AreaGuest Services

Tech Stack

Tools & technologies

Delphi

About the role

Key responsibilities & impact

Manage the Reservations Department and its daily operations for Four Seasons San Francisco
Achieve budgeted goals by applying occupancy and rate principles to maximize yield
Work closely with the Director of Revenue, Front Office Manager, Group reservation specialist, and Worldwide Reservations Office
Provide shared-role support for Four Seasons Hotel San Francisco and Four Seasons San Francisco at Embarcadero
Maintain reservations core standards and conduct standards testing, call observation, and WRO test calls
Select, train, mentor, schedule, evaluate, and develop reservations staff
Ensure reservations and WRO staff understand guest rooms, selling techniques, facilities, services, personnel, activities, and special requests
Order departmental supplies and equipment
Control SAG reservations and ensure special handling of corporate clients, VIPs, and return guests
Prepare and distribute return guest reports, VIP lists, arrivals lists, and monthly return-guest recaps
Complete payroll records and labor forecasts
Handle guest complaints and inform senior management of issues and actions taken
Manage group bookings and contracts with Sales, including files, cut-off dates, and special instructions
Maximize inventory and room revenue through pickup and cut-off report control
Review call volume, abandonment rate, and conversion reports and take appropriate action
Enforce room and rate availability guidelines to maximize occupancy and revenue
Maintain deposit refund records, market-segment statistics, daily pickup reports, confirmations, and negotiated-account rate codes
Attend yield management meetings and conduct Reservations Department and WRO meetings
Build relationships with other Reservations Managers
Generate daily, weekly, and month-end reports
Assist the Director of Revenue Management in their absence
Complete assigned projects and respond to hotel emergencies or safety situations

Requirements

What you’ll need

College degree required
Two to Five years’ Of Hotel Reservations experience is a core Requirement and preferably in Rooms Division and Revenue position with Four Seasons or another related organization.
This position is based in the San Francisco Bay Area and requires regular on-site presence.
Candidates must be able to work from the Bay Area upon hire
Applicants must be authorized to work in the United States
Ability to work quickly in a high-pressure environment and handle stress
Ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
Ability to operate and manage the Group Delphi system
Ability to establish and maintain rate code conversion tables between PMS and WRO system
Ability to respond properly in any hotel emergency or safety situation

Benefits

Comp & perks

Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
Inclusive and diverse employee engagement & recognition events all year-round.
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform
Annual Incentive Plan for the Position.