Reservations Sales Specialist

Four Seasons Hotels and Resorts

. Capture and convert reservation inquiries across phone, email, web, and internal requests .

Posted 11/11/2026full-timePalm Beach • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in luxury hotel reservations and operations, with a strong focus on maximizing revenue opportunities and providing exceptional guest service. Proficient in managing multiple systems and maintaining accurate records while adapting to a dynamic environment.

Highest-signal resume keywords

Luxury Hotel Reservations ExperienceSales Conversion SkillsMicrosoft Office ProficiencyOpera PMS KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation ManagementData AccuracyPre-Arrival ProcessesGuest Request HandlingSales Maximization

Soft Skills

Interpersonal SkillsOrganizational SkillsMultitasking AbilityAttention to DetailCollaborative Mindset

Tools & Technologies

HOTSOSPBX SystemsProperty Management Systems

Industry Keywords

Luxury Hotel OperationsGuest Service StandardsEmergency Communication ProtocolsShared-Services ModelRevenue Opportunities

About the role

Key responsibilities & impact

Capture and convert reservation inquiries across phone, email, web, and internal requests
Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
Provide personalized service to guests, travel advisors, and internal stakeholders
Manage chat communications and respond to guest inquiries
Handle guest requests, special accommodations, and concerns according to Four Seasons standards
Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
Support Group Reservations and Guest Recognition teams as needed
Assist with PBX call handling, routing, messaging, and guest communication
Manage HOTSOS service requests and coordinate with operational departments
Maintain accurate records and data in reservation and property systems
Support emergency communication protocols and respond to incidents according to hotel procedures
Collaborate across the shared-services cluster to ensure consistency and operational efficiency
Report to the Senior Director of Reservations and support properties within the shared-services model

Requirements

What you’ll need

Fluency in English (reading, writing, and speaking)
3+ years of experience in luxury hotel sales, reservations, or operations preferred
Proven ability to drive sales conversions and maximize revenue opportunities
Strong analytical, organizational, and multitasking skills
Excellent interpersonal and communication skills
Ability to prioritize tasks and follow up with a strong sense of urgency
Strong computer proficiency, including Microsoft Office and Opera PMS
Ability to learn and navigate multiple systems and platforms
Strong attention to detail and accuracy
Ability to adapt in a fast-paced, dynamic environment
Collaborative mindset with the ability to support a shared-services model
Flexible schedule required, including mornings, afternoons, weekends, and holidays
Candidates must have valid authorization to work in the United States at the time of application

Benefits

Comp & perks

Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan with company match
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals