Senior Manager, Customer Success

FourKites, Inc.

. Develop and manage a team of Customer Success Managers .

Posted 10/15/2026full-timeRemote • Illinois • United StatesSenior💰 $145,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success teams, driving account growth, and fostering strong relationships with clients. Proficient in strategic planning, risk mitigation, and enhancing customer experience within the supply chain and SaaS industries.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipAccount ManagementSupply Chain ExperienceAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningConflict ResolutionBusiness Objectives ManagementRisk MitigationCustomer Expansion StrategiesSaaS ExperienceFreight ManagementComplex Software ProficiencyValue Drivers UnderstandingProcess Orientation

Soft Skills

PersuasionNegotiationConsensus BuildingCreative LeadershipContinuous Learning

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

Supply ChainCustomer SuccessTech StartupCustomer ExperienceRenewals Management

About the role

Key responsibilities & impact

Develop and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of strategic accounts
Serve as an escalation point for client conflict resolution
Partner with Customer Enablement to advance CS Playbooks
Provide direction, coaching and feedback to CSMs on day-to-day CS Playbook execution
Manage account planning, business objectives, risk mitigation, and customer expansion
Understand and mitigate account risk and escalate to dependent functions
Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
Hire, onboard, and develop team members
Contribute to and lead a culture of customer success
Collaborate with FourKites leaders to meet and exceed customer expectations
Travel approximately 25% for client site visits
Lead a team responsible for customer experience, visibility journeys, customer relationships, and account growth

Requirements

What you’ll need

Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous
Bachelor's degree or equivalent experience, MBA a plus
7+ years’ experience in an account management, consulting or customer success
3+ years of directly managing customer-facing teams
Experience directly or indirectly working with freight management and supply chain
Experience working with complex software
Ability to manage and influence behavior through persuasion, negotiation, and consensus building
Understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Enthusiastic and creative leadership ability
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills

Benefits

Comp & perks

Competitive compensation with stock options
5 global recharge days
Generous PTO and standard holidays
Paid parental leave for all parents
Annual wellness stipend
Volunteer days
Medical, Dental & Vision benefits starting on first day of employment
401k Retirement savings with employer match
Bonus and incentive compensation
Employee stock option program
Employer paid life insurance and short term disability insurance
Family planning and inclusive wellbeing resources
Technology reimbursement
Commuter benefits for in-office employees (Chicago)
Ongoing learning & development opportunities
Collaborative culture
Time during the workday to learn and celebrate diversity