FourKites, Inc.

Product Manager

• Own product outcomes for one or more Over-the-Road modes: Truckload, LTL, Parcel or Last Mile
• Track and analyze adoption, engagement and retention KPIs
• Identify friction points and adoption gaps using usage data, customer interviews, and Customer Success and Sales feedback
• Build and prioritize a backlog that improves customer stickiness
• Provide prioritization recommendations for roadmap planning
• Write SQL to explore feature usage, tracking performance and customer behavior
• Use AI coding tools such as Claude and Cursor to build prototypes, internal tools and quick analyses
• Work in product analytics platforms such as Pendo and maintain adoption dashboards
• Turn quantitative findings into product hypotheses and actionable backlog items
• Partner with Data Science and Engineering on instrumentation and event tracking
• Run discovery sessions and join onboarding calls, QBRs and support escalations
• Surface systemic product gaps and recurring pain points with Customer Success Managers
• Represent the customer voice in planning and sprint reviews
• Partner with Engineering and Design through scoping, development and post-launch monitoring
• Support Product Marketing with onboarding materials, release notes and adoption playbooks
• Contribute to presales conversations and market requirements gathering
• Independently own an OTR visibility product area and ship customer-facing improvements end to end

Associate Product Manager – Over-the-Road Visibility

AI Engineer

• Design, build, and productionize AI agents and workflows, including support automation, voice, and onboarding agents
• Develop, test, and maintain backend applications in Python and Java or GoLang
• Write clean, efficient, and well-documented code across development, QA, and release
• Design and implement data models and database schemas
• Collaborate with the frontend team to integrate backend systems with the user interface
• Perform code reviews and ensure code quality standards
• Troubleshoot and debug applications, including AI agent workflows in production
• Work with DevOps to deploy and manage applications in production using Kubernetes
• Stay current with technologies and industry trends in AI and agentic systems
• Work on data integrations across the shipper and carrier ecosystem
• Collaborate with the US team and customers to shape logistics products

Associate Product Manager – Over-the-Road Visibility

Senior AI Engineer