Customer Service Representative

Fox Factory

. Guide customers and dealers through the FOX experience .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to effectively guide customers and dealers through the FOX experience while managing orders and inquiries. Proficient in MS Office, particularly Excel, with a focus on attention to detail and customer relationship management.

Highest-signal resume keywords

Clear Communication SkillsEffective Listening SkillsEmpathy and Positive Language SkillsMS Office ExpertiseBicycle Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Self-ControlPatienceMulti-TaskingPrioritizationAttention to Detail

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Customer Relationship ManagementOrder ManagementProduct KnowledgeDealer ApplicationsEvent Management

About the role

Key responsibilities & impact

Guide customers and dealers through the FOX experience
Provide professional assistance over the phone and email regarding orders and product inquiries
Provide lead times
Troubleshoot products
Provide basic order management information
Understand customer needs and requirements and provide solutions for products, processes, or services
Communicate with customers via phone, email, web chat, and fax
Use product knowledge to offer product advice and alternatives
Establish positive relationships with customers and maintain ongoing relationships with current customers
Manage and process customer and dealer orders
Provide account information, including specials and promotions
Assist with managing new dealer applications and accounts
Potentially work at local events and races

Requirements

What you’ll need

HS Diploma or GED
Clear communication skills
Effective listening skills
Empathy and positive language skills
Self-control and patience
Ability to multi-task, prioritize, and manage time effectively
Attentiveness and attention to detail
Basic to advanced MS Office expertise, with emphasis on Excel
Understanding of the bicycle industry is a plus
Ability to sit for long periods of time
Ability to work for focused periods on a computer and telephone
Ability to lift up to 50 lbs. if working an event

Benefits

Comp & perks

Competitive wages
Employee discounts
Medical insurance
Dental insurance
Vision insurance
Health Spending Accounts
Dependent Care Savings Accounts
Disability insurance
Life insurance
401k plan with employer matching
Professional development opportunities