Fox Factory

General

• Administer Infor CloudSuite (SyteLine) system configuration, user access, permission structures, and integration monitoring
• Manage and execute Zoho and Infor workstream integration
• Execute item creation and master data setup, including attributes, lead times, sourcing rules, and cost-center tagging
• Maintain and troubleshoot Bill of Materials and routing structures
• Resolve ECN-to-ERP synchronization mismatches according to the exception-resolution SOP
• Review and respond to business and IT support requests while meeting service-level expectations
• Run and distribute recurring system reports, including cycle count logs, inventory variance, supplier OTD, and open PO status
• Support month-end close through data pulls and reconciliation
• Serve as first-line ERP troubleshooting contact for Inventory Analysts and Buyers
• Maintain system documentation, runbooks, process guides, and user requirements
• Identify and address issues, risks, and improvement opportunities
• Perform functional testing for system changes, enhancements, and customizations
• Evaluate and recommend plug-ins, tools, and technologies
• Recommend system functionality and business process improvements

ERP Specialist

Account Manager

• Own the strategic relationship between FOX Factory and assigned automotive OEM partners
• Serve as the primary point of alignment across executive leadership, business development, product, operations, regional teams, and dealer networks
• Develop and execute partnership strategies to expand OEM programs, secure new vehicle platforms, and generate profitable revenue growth
• Identify, develop, and secure new business with OEMs, automotive brands, dealer groups, fleet organizations, technology companies, and complementary businesses
• Build and maintain senior-level relationships with OEM executives and other key decision-makers
• Lead executive and operational meetings in Detroit and other strategic markets
• Develop a qualified pipeline and lead prospects from initial concept through commercial agreement, program award, and launch
• Secure and manage vehicle and chassis allocations
• Lead annual business planning with Sales, Finance, Operations, and strategic partners
• Lead commercial negotiations and contract management
• Convert strategic concepts into commercially viable and operationally executable programs
• Coordinate cross-functional transition of new programs from opportunity and award through launch and ongoing execution
• Ensure programs comply with partner standards, contractual requirements, regulatory obligations, brand guidelines, quality expectations, and approval processes
• Align partner commitments with product roadmaps, production capacity, supply-chain capabilities, inventory requirements, margin objectives, and long-range plans
• Coordinate program adoption, inventory placement, dealer engagement, retail execution, and market performance
• Establish governance and operating cadences for strategic relationships
• Monitor pipeline, allocations, inventory, sales, revenue, margin, launch readiness, compliance, and partner performance
• Work with C-suite and executive leadership to align partnership priorities, investments, resources, capabilities, and financial commitments
• Prepare and deliver executive- and Board-level presentations
• Travel to OEM headquarters, regional offices, dealer markets, manufacturing facilities, supplier sites, industry events, and FOX Factory facilities
• Engage regularly on-site at FOX Factory production, manufacturing, warehouse, and vehicle-upfit facilities

Director, OEM Relations – Strategic Partnerships

Compliance

• Ensure the accuracy of import/export data and customs records
• Ensure an optimal flow of merchandise in compliance with applicable laws and regulations
• Serve as internal import/export expert
• Perform daily compliance screenings against OFAC sanctions
• Identify, reconcile, and resolve issues promptly
• Review shipments and advise relevant partners on USMCA status of goods
• Maintain trade compliance records according to internal policies and applicable laws and regulations
• Assign and audit material classifications, including Harmonized Tariff Schedule and Schedule B
• Follow up and resolve messages for filings with CBP
• Identify issues and continuous improvement opportunities
• Collaborate with appropriate departments to resolve issues and address opportunities
• Partner with the Senior Manager Compliance to ensure procedures and SOPs are current and accurate
• Assist with preparation and filing of annual reports, reconciliation reports, and certification letters
• Participate in continuing education related to international trade and governmental regulations
• Report to the Manager - Trade Compliance

Trade Compliance Specialist

Accounts Payable

• Perform 3-way match invoice process
• Review invoices and employee expense reports for accuracy and obtain appropriate approvals prior to payment
• Code, enter and post invoices into Syteline ERP
• Prepare weekly cheques and bank wire payments
• Process online bank account transfers as required
• Support interim and annual internal and external audits
• Provide support with other duties including month end processes as assigned
• Handle full cycle accounts payable

Accounts Payable Coordinator

Accounts Receivable

• Post customer payments by recording cash, checks, and credit card transactions
• Post revenues by verifying and entering transactions
• Update receivables by totaling unpaid invoices
• Resolve receivables issues with limited direction to ensure timely receipt
• Verify account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers
• Resolve valid or authorized deductions by entering adjusting entries
• Maintain records on invoices, debits, and credits using internal data collection processes

Accounts Receivable Coordinator

Customer Support

• Guide customers and dealers through the FOX experience
• Provide professional assistance over the phone and email regarding orders and product inquiries
• Provide lead times
• Troubleshoot products
• Provide basic order management information
• Understand customer needs and requirements and provide solutions for products, processes, or services
• Communicate with customers via phone, email, web chat, and fax
• Use product knowledge to offer product advice and alternatives
• Establish positive relationships with customers and maintain ongoing relationships with current customers
• Manage and process customer and dealer orders
• Provide account information, including specials and promotions
• Assist with managing new dealer applications and accounts
• Potentially work at local events and races

Customer Service Representative

Sales

• Manage a large customer base
• Develop quarterly and annual sales projections by product, vehicle, and SKU
• Drive business development growth and identify new sales opportunities
• Serve as the main point of contact for existing and new customers
• Manage customer quotation processes for internal approval and customer presentation
• Collaborate with Engineering, Operations, Planning, Finance, and Marketing
• Review, manage, and communicate customer sales forecasts and projections
• Maintain price lists and quotations through the finance team
• Negotiate customer terms and conditions
• Create, present, and deliver customer quotations and sales proposals
• Formulate sales business plans for key accounts and identify new revenue streams
• Develop knowledge of the powersports industry, customers, trends, and updates
• Explain FOX customer benefits, competitive advantages, and product differentiation
• Maintain and support assigned strategic customers
• Identify and develop new prospects and opportunities
• Lead recurring meetings with assigned customers
• Communicate with industry professionals to obtain business trend insights
• Attend and schedule sales, engineering, product development, and customer conference meetings

PVD Sales Manager

• Manage a large customer base
• Develop quarterly and annual sales projections by product/vehicle and SKU
• Drive business development growth and new sales opportunities
• Identify new developments, vehicles, and/or platforms fitting FOX’s business portfolio
• Serve as the main point of contact for existing and new customers
• Manage customer quotation processes for internal approval
• Collaborate with Engineering, Operations, Planning, Finance, and Marketing
• Review, manage, and communicate customer sales forecasts and projections
• Maintain price lists and quotations through the finance team
• Negotiate customer terms and conditions
• Create, present, and deliver customer quotations and sales proposals
• Formulate sales business plans for key accounts and identify new revenue streams
• Develop knowledge of the powersports industry, customers, trends, and updates
• Explain FOX customer benefits, competitive advantages, and product differentiation
• Maintain and support assigned strategic customers
• Identify and develop new prospects and opportunities
• Lead recurring meetings with assigned customers
• Communicate with industry professionals to obtain business trend insights
• Attend and schedule sales, engineering, product development, and customer conference meetings