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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in I-9 compliance management and client account support, with strong capabilities in client communication, documentation, and operational procedures. Proficient in utilizing Microsoft Suite and ServiceNow to enhance client satisfaction and retention.
Highest-signal resume keywords
I-9 Compliance ManagementClient Account ManagementMicrosoft Suite ProficiencyExcellent Written CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
I-9 Procedural RequirementsClient ImplementationOperational InstructionsUser Acceptance TestingDocumentation Management
Soft Skills
Client Service MindsetMulti-taskingTeam CollaborationPositive Work Environment Contribution
Tools & Technologies
ServiceNowGSuite
Certifications & Qualifications
Bachelor’s DegreeAssociate’s DegreeProfessional Certification
Industry Keywords
Client SuccessClient SatisfactionCompliance TrackingQuarterly Business ReviewsMonthly Client Reviews
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support Client Success Supervisors in managing a portfolio of standard and premium clients
- Assist with client implementations, onboarding activities, and ongoing account management tasks
- Serve as a secondary point of contact for client inquiries and operational matters
- Coordinate internal resources and follow up on client requests
- Monitor client health, identify risks, and support client satisfaction and retention initiatives
- Gather and document client requirements and business needs
- Translate client requirements into procedures, support workflows, and operational instructions
- Maintain client-specific documentation, policies, playbooks, and service guides
- Support communication between clients and internal Technology, Legal, Product, and Management teams
- Assist with E-Verify compliance management, notifications, and client communications
- Track compliance-related activities and escalate issues
- Prepare meeting agendas, materials, minutes, and action-item follow-up
- Assist with Quarterly Business Reviews, Monthly Client Reviews, Annual Business Reviews, and other client reporting
- Participate in User Acceptance Testing initiatives and document testing results
- Maintain and update user guides, training materials, and knowledge base content
- Support adoption of new processes, products, and features
Requirements
What you’ll need- Bachelor’s degree, Associate’s degree or professional certification preferred
- At least 3 years experience within the I-9 space
- Strong knowledge of I-9 procedural requirements and client processes
- Client service mindset and attention to detail
- Experience using Microsoft’s suite, ServiceNow, GSuite, etc.
- Ability to multi-task in a fast-paced environment with competing demands
- Excellent written and verbal communication skills, including proofreading documents, drafting fluent prose, and avoiding grammatical mistakes
- Ability to contribute to a positive work environment, effectively collaborate, and promote teamwork
- Successful completion of the Firm’s pre-employment screening process
- Legal authorization to work in the offered position’s location
Benefits
Comp & perks- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans
- FSA & HSA Plans
- 401K plan, with company matching
- Training, development, and long-term growth opportunities