Fragomen

General

• Provide administrative and logistical support to Consultants, Senior Consultants, and Managers preparing and submitting immigration applications
• Accept, scan, upload, organize, and maintain accurate records of hard-copy documentation
• Prepare application binders and initiate case files
• Assist foreign nationals during in-person office appointments
• Submit applications and supporting documentation to immigration offices and upload submission confirmations
• Collaborate with Case Workers and wider team members on operational processes
• Contribute to process improvements, operational documentation, and knowledge sharing
• Participate in special projects and additional operational and administrative tasks
• Collect client documentation and coordinate legal certifications with internal legal advisors or attorneys
• Order and track couriers for document dispatch
• Prepare draft letters and immigration forms
• Support simple immigration matters, including civil registry document procurement and EU registrations
• Book appointments at immigration offices and relevant government institutions
• Manage postage, outgoing mail, and document delivery deadlines
• Arrange government fee payments through online banking and maintain records
• Keep the internal case management system updated
• Manage dropboxes and answer queries from clients, assignees, and case workers
• Train new employees once experienced, including producing or delivering training packages
• Support ad hoc administrative functions and smooth office operations

Immigration Coordinator

Consultant

• Manage Vietnam immigration cases from initiation through completion
• Ensure applications and supporting documentation are complete, accurate and delivered on time
• Act as a day-to-day client contact and provide guidance on immigration processes, requirements and timelines
• Work with clients, assignees and stakeholders to identify and resolve immigration issues
• Identify complex matters and potential risks and develop immigration solutions and client advice with senior team members
• Support consultation and advisory work for new and existing clients
• Monitor developments, trends and changes in Vietnam immigration regulations and practices
• Share relevant immigration knowledge with the wider team
• Develop technical expertise toward becoming a subject matter expert
• Guide and support junior Consultants
• Contribute to knowledge sharing and team training
• Support client initiatives, training and thought leadership activities

Business Immigration Consultant

Customer Success Manager

• Support Client Success Supervisors in managing a portfolio of standard and premium clients
• Assist with client implementations, onboarding activities, and ongoing account management tasks
• Serve as a secondary point of contact for client inquiries and operational matters
• Coordinate internal resources and follow up on client requests
• Monitor client health, identify risks, and support client satisfaction and retention initiatives
• Gather and document client requirements and business needs
• Translate client requirements into procedures, support workflows, and operational instructions
• Maintain client-specific documentation, policies, playbooks, and service guides
• Support communication between clients and internal Technology, Legal, Product, and Management teams
• Assist with E-Verify compliance management, notifications, and client communications
• Track compliance-related activities and escalate issues
• Prepare meeting agendas, materials, minutes, and action-item follow-up
• Assist with Quarterly Business Reviews, Monthly Client Reviews, Annual Business Reviews, and other client reporting
• Participate in User Acceptance Testing initiatives and document testing results
• Maintain and update user guides, training materials, and knowledge base content
• Support adoption of new processes, products, and features

Client Success Analyst

• Configure, test, deploy, troubleshoot, monitor, and support client integrations using Fragomen’s established integration capabilities
• Translate documented implementation requirements into properly configured integrations
• Perform end-to-end technical implementation of flat-file integrations, including scripting, configuration, testing, deployment, monitoring, troubleshooting, maintenance, and production support
• Develop, test, deploy, and maintain PowerShell or similar scripts for automated file/folder processing and secure transfers
• Configure and support scheduled flat-file processes using automation, scheduling, and file-transfer tools
• Implement secure SFTP and PGP/GPG file-transfer processes, including encryption keys, service accounts, credentials, access permissions, and delivery locations
• Build operational controls for reconciliation, validation, duplicate prevention, exception handling, retries, restarts, logging, monitoring, and alerting
• Configure and support established API capabilities; validate connectivity, authentication, mappings, payloads, responses, and error handling
• Troubleshoot integration failures, data discrepancies, connectivity/authentication issues, configuration issues, and production incidents
• Use technical tools, logs, and data to identify root causes and resolve or escalate issues
• Configure and test approved changes and enhancements
• Coordinate with Integration Solutions for client, business, or requirements clarification
• Support go-live, stabilization, and transition to production support
• Escalate API development, architecture decisions, product defects, security concerns, and out-of-scope issues
• Maintain technical documentation, scripts, testing evidence, deployment procedures, troubleshooting guidance, and production runbooks
• Contribute to technical standards, reusable scripts, knowledge resources, and CDI execution improvements
• Participate in cross-training across CDI integration technologies

Integration Execution Specialist

• Serve as the primary CDI contact for assigned client integration implementations
• Manage implementations from project initiation through go-live and client acceptance
• Coordinate implementation activities across clients, Fragomen legal teams, Integration Execution, and other stakeholders
• Gather, clarify, and document data mapping, workflow, and operational requirements
• Manage implementation timelines, milestones, client responsibilities, dependencies, decisions, risks, and outstanding actions
• Ensure requirements and required client decisions are complete and documented before handoff to Integration Execution
• Coordinate handoffs with Integration Execution throughout configuration, testing, and deployment
• Resolve client, legal, or requirements questions during technical execution
• Coordinate UAT, including participants, business scenarios, timelines, issue tracking, retesting, and client acceptance
• Coordinate client readiness, go-live communications, and transition to ongoing support
• Manage client-facing requirements, testing, and acceptance for approved integration changes and enhancements
• Identify out-of-scope requests and escalate them through the appropriate review process
• Maintain implementation documentation and provide project status and risk communications
• Contribute to improvements in implementation materials, handoffs, UAT practices, and CDI delivery processes
• Continuously expand expertise in API integration, data exchange, and emerging integration technologies

Immigration Coordinator

Business Immigration Consultant

Client Success Analyst

Integration Execution Specialist

Integration Solution Specialist