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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in I-9 compliance management and client account support, with strong capabilities in client communication, documentation, and operational procedures. Proven ability to enhance client satisfaction and retention through effective collaboration and attention to detail.
Highest-signal resume keywords
I-9 Compliance ManagementClient Account ManagementMicrosoft Suite ProficiencyExcellent Written And Verbal CommunicationAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
I-9 Procedural RequirementsClient ImplementationOperational InstructionsUser Acceptance TestingDocumentation Management
Soft Skills
Client Service MindsetMulti-taskingTeam CollaborationPositive Work Environment Contribution
Tools & Technologies
ServiceNowGSuite
Certifications & Qualifications
Bachelor’s DegreeAssociate’s DegreeProfessional Certification
Industry Keywords
Client SuccessAccount ManagementCompliance TrackingClient ReportingOperational Procedures
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support Client Success Supervisors in managing a portfolio of standard and premium clients
- Assist with client implementations, onboarding activities, and ongoing account management tasks
- Serve as a secondary point of contact for client inquiries and operational matters
- Coordinate internal resources and follow up on client requests to ensure timely resolution
- Monitor client health, identify risks, and support client satisfaction and retention initiatives
- Gather and document client requirements and business needs
- Translate requirements into procedures, support workflows, and operational instructions
- Maintain client-specific documentation, policies, playbooks, and service guides
- Support communication between clients and Technology, Legal, Product, and Management teams
- Assist with E-Verify compliance management, notifications, and client communications
- Track compliance-related activities and escalate issues as appropriate
- Prepare meeting agendas, materials, minutes, and action-item follow-up
- Assist with QBRs, MCRs, ABRs, and other client reporting
- Participate in User Acceptance Testing, validate enhancements, and document testing results
- Maintain client-facing and internal user guides, training materials, and knowledge base content
- Support adoption of new processes, products, and features
Requirements
What you’ll need- Bachelor’s degree, Associate’s degree or professional certification preferred
- Ideally 4-5 years experience within the I-9 space
- Strong knowledge of I-9 procedural requirements and client processes
- Superior client service mindset, attention to detail and desire to achieve a high level of productivity
- Experience using Microsoft’s suite, ServiceNow, GSuite, etc.
- Ability to multi-task in a fast-paced environment with competing demands
- Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes
- Ability to contribute to positive work environment, effectively collaborate and promote teamwork
- Successful completion of the Firm’s pre-employment screening process
- Legal authorization to work in the offered position’s location
Benefits
Comp & perks- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
- Training, development, and long-term growth opportunities