Integration Solution Specialist

Fragomen

. Serve as the primary CDI contact for assigned client integration implementations .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client-facing technology implementations and coordinating across multiple stakeholders, ensuring successful project delivery and client acceptance. Proficient in gathering and documenting requirements, supporting UAT, and maintaining effective communication throughout the implementation process.

Highest-signal resume keywords

Client-Facing Technology ImplementationsImplementation Requirements GatheringUAT CoordinationAPI IntegrationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MappingIntegration TestingSystems IntegrationHR TechnologyData ExchangeGlobal MobilityRelocationImmigrationScheduled Flat-File IntegrationsStakeholder Management

Soft Skills

Strong CommunicationOrganizational SkillsAttention to DetailEffective ListeningCollaborative Working Style

Tools & Technologies

JiraServiceNowWork-Management Tools

Industry Keywords

Client IntegrationImplementation DocumentationGo-Live ActivitiesTechnical ExecutionProfessional Services

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the primary CDI contact for assigned client integration implementations
Manage implementations from project initiation through go-live and client acceptance
Coordinate implementation activities across clients, Fragomen legal teams, Integration Execution, and other stakeholders
Gather, clarify, and document data mapping, workflow, and operational requirements
Manage implementation timelines, milestones, client responsibilities, dependencies, decisions, risks, and outstanding actions
Ensure requirements and required client decisions are complete and documented before handoff to Integration Execution
Coordinate handoffs with Integration Execution throughout configuration, testing, and deployment
Resolve client, legal, or requirements questions during technical execution
Coordinate UAT, including participants, business scenarios, timelines, issue tracking, retesting, and client acceptance
Coordinate client readiness, go-live communications, and transition to ongoing support
Manage client-facing requirements, testing, and acceptance for approved integration changes and enhancements
Identify out-of-scope requests and escalate them through the appropriate review process
Maintain implementation documentation and provide project status and risk communications
Contribute to improvements in implementation materials, handoffs, UAT practices, and CDI delivery processes
Continuously expand expertise in API integration, data exchange, and emerging integration technologies

Requirements

What you’ll need

3+ years of experience managing or supporting client-facing technology implementations, systems integrations, HR technology implementations, or similar implementation work
Experience gathering and documenting implementation requirements
Experience managing multiple concurrent projects or implementation deliverables
Experience coordinating work across clients, business stakeholders, and technical delivery teams
Experience supporting UAT, business validation, or go-live activities
Strong organizational, communication, and stakeholder-management skills
Ability to manage competing priorities and independently drive assigned work forward
Strong attention to detail and follow-through
Bachelor’s degree preferred or equivalent relevant experience
Experience with HR technology, data integrations, global mobility, immigration, relocation, or professional services
General familiarity with API and/or scheduled flat-file integrations
General understanding of data mappings, system interfaces, data exchange, and integration testing
Experience coordinating with client technology teams or third-party vendors
Experience with Jira, ServiceNow, or similar work-management tools
Strong client-facing communication and professionalism
Effective listening and questioning skills
Ability to translate discussions into clear requirements, decisions, and action items
Strong ownership, organization, and follow-through
Sound judgment and willingness to escalate issues when appropriate
Collaborative working style across business and technical teams
Successful completion of the Firm’s pre-employment screening process
Legal authorization to work in the offered position’s location

Benefits

Comp & perks

22 PTO days + Federal holidays
Medical, Dental, and Vision plans + FSA & HSA Plans
401K plan, with company matching