Manager, Referral Program

Franciscan Health

. Lead the daily operations of the referral management department .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,229 - $84,791 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing referral systems and workflows while ensuring operational efficiency and quality standards in a healthcare setting. Capable of leading and developing staff, tracking performance metrics, and collaborating with clinical teams to enhance service delivery.

Highest-signal resume keywords

Referral ManagementHealthcare ManagementClinical KnowledgePerformance TrackingStaff Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral SystemsWorkflow OptimizationOperational ReportingKPI MonitoringTroubleshooting

Soft Skills

Employee EngagementCoachingCommunicationTeam Leadership

Certifications & Qualifications

High School Diploma/GEDBachelor's Degree

Industry Keywords

Healthcare SettingMedical ReferralsPatient Support FunctionsOperational EfficiencyService Delivery

About the role

Key responsibilities & impact

Lead the daily operations of the referral management department
Ensure standardized referral policies, workflows, quality standards, service levels, and operational efficiency
Manage work queues, including routing, workflow optimization, troubleshooting, maintenance, referral routing, and system configuration
Use build knowledge to support referral workflows, validate system requirements, identify workflow improvements, and assess system-change impacts
Hire, guide, train, coach, evaluate, and develop referral management staff
Manage performance feedback, corrective actions, attendance, and timekeeping
Foster employee engagement through meetings, huddles, communication, and engagement initiatives
Track productivity, quality, and operational trends and implement improvement strategies
Develop, analyze, and distribute operational reports and monitor KPIs
Collaborate with clinical staff and stakeholders to resolve referral, authorization, scheduling, and operational issues
Support organizational goals, implement change initiatives, and ensure exceptional service delivery for patients and providers

Requirements

What you’ll need

High School Diploma/GED - Required
Bachelor's Degree - Preferred
2 years management or supervisory experience in a healthcare setting - Required
2 years' experience in medical referrals or other related medical patient support functions in a healthcare setting - Required
Clinical knowledge
Expertise in referral systems and workflows
Travel is required: Never or Rarely

Benefits

Comp & perks

Comprehensive benefit offerings for eligible employees
Professional development
Employee engagement initiatives