Patient Access Representative – Evenings

Franciscan Health

. Perform preregistration, registration, patient financial counseling, and collection of patient liabilities and copayments .

Posted 9/28/2026part-timeMichigan City • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, financial counseling, and data collection while ensuring compliance with HIPAA and regulatory standards. Proficient in managing patient information and facilitating effective communication regarding financial responsibilities.

Highest-signal resume keywords

Patient RegistrationFinancial CounselingHIPAA ComplianceData Collection ProceduresInsurance Billing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Financial CounselingData EntryInsurance Policy ManagementDemographic Information CollectionPre-Service Payment Processing

Soft Skills

Compassionate CommunicationInterpersonal Skills

Tools & Technologies

Computer SystemsTelephone Systems

Certifications & Qualifications

High School DiplomaGEDProfessional/Vocational/Trade Training

Industry Keywords

Patient AccessRevenue CycleRegulatory StandardsClinical DataEmergency Department

About the role

Key responsibilities & impact

Perform preregistration, registration, patient financial counseling, and collection of patient liabilities and copayments
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments
Collect demographic and financial information for medical record generation
Distribute required information to patients or their representatives
Ensure patient information meets quality, regulatory, and HIPAA standards
Interview patients and families to obtain registration information and enter accurate data without duplicating existing medical records
Enter insurance policy, group, address, telephone, billing, and clinical data
Identify patient liabilities, obtain pre-service payments, counsel patients on payer financial waivers, and process copayment collections
Complete computer and telephone preregistrations to maintain patient flow

Requirements

What you’ll need

Required High School Diploma/GED OR Required Professional/Vocational/Trade Training
Must be able to work rotating weekends and holidays
Must be able to cover Michigan City, IN Emergency room and Chesterton, IN Emergency department
Up to 50% travel is required
Ability to compassionately engage in conversation with patients regarding copayments, prepayments, and outstanding balances
Knowledge of registration, insurance, billing, financial, and clinical data collection procedures
Ability to complete computer and telephone pre-registrations
Ability to meet HIPAA, federal, and state regulatory standards

Benefits

Comp & perks

Part time position, benefit eligible
Comprehensive benefit offerings for eligible employees