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Patient Contact Center Scheduler
Franciscan Health. Manage inbound and outbound calls to accurately schedule patients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient scheduling and financial discussions within a healthcare contact center environment, utilizing specialized processes and templates to enhance operational efficiency.
Highest-signal resume keywords
Healthcare Contact Center ExperiencePatient Scheduling ManagementFinancial Responsibility DiscussionPEAC Process UnderstandingInsurance Registration Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingFinancial Responsibility CollectionReferral CaptureMessage Template UtilizationDecision Tree NavigationPre-registration ProcessesOutstanding Balance ManagementInsurance Plan Network Knowledge
Soft Skills
Effective CommunicationProblem SolvingCustomer Service Orientation
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Ambulatory ClinicAcute ClinicPhysician OfficePatient InquiriesWorkflow Improvements
About the role
Key responsibilities & impact- Manage inbound and outbound calls to accurately schedule patients
- Take messages, utilize templates, and route clinical inquiries appropriately
- Assess caller needs and determine appropriate resolutions
- Escalate calls to RNs, provider clinics, or PEAC leadership when needed
- Escalate concerns or uncertainty regarding provider and ancillary departments and recommend workflow improvements
- Support patient insurance registration activities to reduce financial risk
- Discuss and collect patient financial responsibility, outstanding balances, and estimates for scheduled services
Requirements
What you’ll need- High School Diploma/GED required
- 1 year healthcare contact center, ambulatory or acute clinic, or physician office experience preferred
- Strong understanding of specialized PEAC processes, questionnaires, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks
- Ability to discuss and collect patients’ financial responsibility, outstanding balances, and service estimates
- Travel required: Never or rarely
Benefits
Comp & perks- Comprehensive benefit offerings for eligible employees