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Patient Service Representative
Franciscan Health. Provide exemplary customer service; greet and direct patients, family members, and other visitors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, effective communication, and organizational abilities while managing patient interactions and data entry in a healthcare setting. Proficient in scheduling, registration, and payment processing within an EMR system.
Highest-signal resume keywords
Customer Service ExperienceEMR System ProficiencyAppointment SchedulingPatient RegistrationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPayment ProcessingAppointment SchedulingPatient RegistrationCash Handling
Soft Skills
Empathetic CommunicationAdaptabilityIntegrityDependabilityStrong Organizational Skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Primary CarePatient FlowDemographic InformationInsurance InformationEncounter Forms
About the role
Key responsibilities & impact- Provide exemplary customer service; greet and direct patients, family members, and other visitors
- Answer incoming calls; respond to inquiries or direct callers to appropriate staff
- Schedule appointments and accurately enter data into the scheduling system
- Register patients and enter or update demographic and insurance information in the EMR system
- Communicate with clinical staff to maintain patient flow and update waiting patients
- Collect patient payments; apply payments and adjustments to patient accounts
- Balance daily encounter forms and cash drawers
Requirements
What you’ll need- Required High School Diploma/GED
- Integrity, good attendance and dependability
- Empathetic communication, strong organizational skills, and adaptability
- Preferred 1 year Primary Care/Office experience
- Preferred 1 year customer service experience
- Ability to work Monday-Friday, 7:30am to 4:30pm
- Travel is required: Never or Rarely
Benefits
Comp & perks- Comprehensive benefit offerings for eligible employees