Patient Service Representative – IHP

Franciscan Health

. Greet and direct patients, family members, and other visitors .

Posted 10/6/2026full-timePlainfield • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and empathetic communication while managing patient interactions in a busy cardiology practice. Proficient in scheduling appointments, updating EMR systems, and handling patient payments with integrity and dependability.

Highest-signal resume keywords

EMR System ProficiencyAppointment SchedulingPatient RegistrationCustomer Service ExcellenceCash Handling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EMR SystemAppointment SchedulingPatient RegistrationData EntryPayment Processing

Soft Skills

Empathetic CommunicationOrganizational SkillsAdaptabilityIntegrityDependability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

CardiologyPatient FlowCustomer ServicePrimary CareInsurance Information

About the role

Key responsibilities & impact

Greet and direct patients, family members, and other visitors
Answer incoming calls, respond to inquiries, and direct callers to appropriate staff
Schedule appointments and enter data into the scheduling system
Register patients and enter or update demographic and insurance information in the EMR system
Communicate with clinical staff to maintain patient flow and update waiting patients
Collect patient payments and apply payments and adjustments to patient accounts
Balance daily encounter forms and cash drawers
Work in a busy cardiology practice within General Cardiology Services
Work Monday-Friday, 7:30am to 4:30pm

Requirements

What you’ll need

Required High School Diploma/GED
Integrity, good attendance, and dependability
Empathetic communication, strong organizational skills, and adaptability
1 year Primary Care/Office experience preferred
1 year customer service experience preferred
Ability to provide exemplary customer service
Ability to answer incoming calls and respond to or direct inquiries
Ability to schedule appointments and accurately enter data into scheduling system
Ability to register patients and enter or update demographic and insurance information into EMR system
Ability to communicate with clinical staff to maintain patient flow
Ability to collect patient payments and apply payments and adjustments to patient accounts
Ability to balance daily encounter forms and cash drawers

Benefits

Comp & perks

Comprehensive benefit offerings for eligible employees