Christmas Casual Customer Experience Agents

frank green

. Respond to customer enquiries across email, live chat, phone and social media.

Posted 9/22/2026contractDandenong South • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Capable of managing multiple priorities in a fast-paced environment while advocating for customer needs.

Highest-signal resume keywords

Customer Service ExperienceStrong Written And Verbal CommunicationProblem-Solving SkillsExperience With GorgiasExperience With Shopify

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Genuine Customer-First MindsetAbility To Learn QuicklyConfidence In Decision-MakingPositive Attitude Under Pressure

Industry Keywords

E-CommerceRetailCustomer ExperienceDelivery IssuesRefundsReplacementsOrder Issues

About the role

Key responsibilities & impact

Respond to customer enquiries across email, live chat, phone and social media.
Help resolve delivery issues, refunds, replacements and incorrect orders.
Advocate for customers and find practical solutions.
Identify recurring issues and share insights with the wider team.
Collaborate with Digital, Marketing and Operations teams when issues require additional attention.
Continuously improve customer support processes.
Support the wider Customer Experience team as needed.
Help customers with product questions, deliveries, refunds, replacements and order issues during the peak Christmas period.

Requirements

What you’ll need

Experience in customer service, retail, e-commerce or a similar fast-paced environment.
Ability to learn quickly and manage multiple priorities.
Strong written and verbal communication skills.
Genuine customer-first mindset.
Confidence solving problems and making decisions.
Interest in frank green products, brand and mission to stop single-use plastic.
Experience with Gorgias or Shopify is a bonus, but not essential.
Ability to stay positive, think on your feet and get things done during the Christmas rush.

Benefits

Comp & perks

Dog friendly offices.
A real opportunity to have an impact on a global brand.
Plenty of autonomy and opportunity to grow.
Hybrid work environment.
Fun and inclusive staff events and celebrations.