frank green

Customer Support

• Respond to customer enquiries across email, live chat, phone and social media.
• Help resolve delivery issues, refunds, replacements and incorrect orders.
• Advocate for customers and find practical solutions.
• Identify recurring issues and share insights with the wider team.
• Collaborate with Digital, Marketing and Operations teams when issues require additional attention.
• Continuously improve customer support processes.
• Support the wider Customer Experience team as needed.
• Help customers with product questions, deliveries, refunds, replacements and order issues during the peak Christmas period.

Christmas Casual Customer Experience Agents

Events

• Own frank green’s PR, communications and events strategy across Australia and New Zealand
• Lead PR, earned media, reputation and external communications strategy
• Build relationships with journalists, media, creators and industry voices
• Find and pitch stories around products, design, sustainability, partnerships and cultural moments
• Manage reactive media enquiries, issues and reputation risks
• Lead executive communications, thought leadership and major business announcements
• Partner with Brand, Creative, Social and Marketing teams to integrate PR into campaigns
• Create and deliver consumer, product, retail, partner and corporate events and experiences
• Manage event concepts, budgets, suppliers, logistics and ROI
• Lead external PR agencies and specialist partners
• Monitor media, trends and public sentiment to identify opportunities
• Help ensure frank green stays relevant and talked about for the right reasons

Christmas Casual Customer Experience Agents

Head of PR, Communications & Events