Client Success Manager II

Franklin Energy

. Manage Utility and Energy Service Company accounts and maintain long-term client relationships .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Client Success within the utility and energy sectors, focusing on relationship building, sales growth, and strategic alignment with client goals. Proven ability to lead cross-functional collaboration and deliver on financial targets while enhancing customer experience.

Highest-signal resume keywords

Account ManagementClient SuccessSales GrowthCRM Sales Tool ExperienceEnergy Efficiency Sector Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementSales Target AchievementForecastingProject PlanningClient Relationship Management

Soft Skills

Strong Communication SkillsInterpersonal EffectivenessGoal-Oriented ApproachAttention to DetailPresentation Skills

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Utility IndustryEnergy SectorClient Check-InsQuarterly Business ReviewsCustomer Experience Improvement

About the role

Key responsibilities & impact

Manage Utility and Energy Service Company accounts and maintain long-term client relationships
Deliver sales and profitability targets
Protect the company’s share position and identify sales and margin growth opportunities
Provide guidance to leadership and internal functions to align resources for strategic accounts
Own or assist client-facing relationships for assigned accounts across eCommerce, Products, and Incentives
Work with Operational Support on internal project plans
Follow client SLAs and lead weekly or monthly client check-ins
Meet client program goals, financial targets, and milestones
Forecast products and Operating Plan labor hours tied to client goals and SOW commitments
Liaise with Operations, Customer Service, Marketing, IT, and Finance to improve customer experience
Establish and strengthen customer relationships as a trusted advisor
Lead Quarterly Business Reviews to ensure successful relationships, identify problems, and drive new business opportunities
Understand customer needs and position the company’s value proposition with viable solutions
Identify trends and unmet customer needs and implement solutions
Collaborate with channel leads, Sales, Business Development, and other leaders on program quotes, RFPs, and statements of work
Ensure timely and successful delivery of solutions
Resolve customer issues and complaints promptly
Align with key clients’ market drivers and strategy while providing growth feedback to management
Establish meeting schedules for client and internal stakeholder reviews and reporting
Assist with challenging customer requests and issue escalations
Mentor CSM I and newer CSM II colleagues on program workflows and client management skills

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
5-7 years’ related experience required, such as Account, Client Success, or Program Management and working directly with clients
Previous experience preferred in building relationships and expanding growth through sales within the utility/energy industry, or complex matrix organizational clients
Experience penetrating higher levels (manager and director) of key influencers
Experience in the energy efficiency sector ideally preferred
Experience driving toward an internal sales goal tied to variable compensation
Experience selling and closing new clients and selling/building out an assigned portfolio of existing clients
Experience with a CRM sales tool
Strong verbal and written communication skills
Ability to manage multiple account management projects while maintaining attention to detail
Goal-oriented and results-driven approach
Interpersonal effectiveness and ability to establish and maintain professional relationships
Ability to plan, prioritize tasks and objectives, and manage time and resources
Presentation skills for one-on-one and larger group settings
Functional/technical knowledge related to work processes and operations
Reliable transportation
Valid driver’s license
Willingness to travel up to 25%
Commitment to diversity and inclusion

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs
Variable compensation tied to an internal sales goal