Multi-family Home Energy Savings, Operations Analyst

Franklin Energy

. Identify and deliver operations improvements focused on Excel-based tools, process changes, and Information Management enhancements .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $28 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Excel-based tools and reporting capabilities, with a strong focus on process improvements and client-facing project management. Proficient in training staff and managing program reporting needs while ensuring effective communication and customer service.

Highest-signal resume keywords

Excel-Based Tools ProficiencyReport Design And DevelopmentClient Facing Project ManagementStrong Customer Service SkillsData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report DesignData AnalysisProcess ImprovementProject ManagementData InterpretationMathematical ConceptsTracking SystemsAutomation OpportunitiesInformation ManagementTask Progress Reporting

Soft Skills

Effective CommunicationDetail-OrientedOrganizedSelf-StarterProblem Solving

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft Outlook

Certifications & Qualifications

High School Diploma Or EquivalentValid Driver's License

Industry Keywords

Customer ServiceOffice ExperienceContinuous ImprovementTrainingDiversity And Inclusion

About the role

Key responsibilities & impact

Identify and deliver operations improvements focused on Excel-based tools, process changes, and Information Management enhancements
Develop and streamline reporting and tracking tools for client and program deliverables
Create project timelines, manage critical milestones, and report on task progress
Liaise with support departments and potentially the client to complete projects and enhancements
Identify automation opportunities through advanced Excel tools or Information Management development
Serve as the point person for process, technology, and tool enhancements
Plan training, process changes, and reporting capabilities resulting from program enhancements
Support rollout of new tools and program features, including development, testing, and training
Identify and deliver continuous improvement opportunities through system and process advancements
Manage program reporting needs, including invoicing, data-entry validations, and troubleshooting
Train staff on reporting capabilities

Requirements

What you’ll need

High School diploma or equivalent required
1–2 years of previous customer service/sales/office experience required
2 years of report design and development
1–2 years in client facing project management
Strong customer service and communication skills
Ability to handle a wide work variety and work in a fast-paced environment
Detail-oriented, organized, self-starter, and able to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in tracking systems/databases
Effective verbal and written communication with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
Committed to diversity and inclusion
Reliable transportation
Valid driver's license
Willingness to travel up to 10%

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs