Operations Manager II

Franklin Energy

. Manage the day-to-day operations of components of the program portfolio/department under the direction of the program/department Manager .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $93,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operations teams, analyzing financial and program performance data, and ensuring compliance with contracts and budget tracking. Proficient in developing process improvements and maintaining documentation to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Operations ManagementTeam LeadershipFinancial Data AnalysisProgram ComplianceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProgrammatic Database ManagementFinancial ReportingProject ManagementData Entry

Soft Skills

Effective CommunicationProblem SolvingConfidentiality MaintenanceDiversity and Inclusion Commitment

Tools & Technologies

Microsoft OfficeExcelPowerPointWordVisio

Industry Keywords

Energy EfficiencyDemand ResponseKPI TrackingCustomer ServiceBudget Tracking

About the role

Key responsibilities & impact

Manage the day-to-day operations of components of the program portfolio/department under the direction of the program/department Manager
Manage and lead Operations team members including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators
Support delivery of operations team goals toward program and portfolio KPIs
Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling
Forecast, track, invoice, and report on programs/projects
Oversee weekly and monthly departmental/program reporting
Identify process-improvement opportunities to improve customer/client satisfaction
Work with internal functional and program teams on process and quality-assurance projects
Maintain current and accessible documentation for contracts, SOWs, cost allocation agreements, KPIs, and related materials on SharePoint
Support financial, legal, and budget tracking responsibilities for portfolio-program compliance
Manage and track compliance requirements for contracts, addendums, proposals, and subcontracts
Complete special ad-hoc projects and reporting
Develop systems, processes, and process improvements as a technical resource/consultant
Manage operations-team staffing, budgets, goals, and productivity; provide analysis, solutions, and recommendations
Coordinate internal support-team efforts, reporting, meetings, leadership coordination, portfolio-wide training, and events
Coordinate portfolio resource sharing
Support reporting needs of internal customers, portfolios, programs, and the business

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Engineering or related field from an accredited college or university
Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes
3+ years of progressive team management experience including managing and directing the work of direct reports and teams (preferred)
Ability to maintain confidentiality
Ability to analyze financial data and prepare financial reports and statements
Ability to analyze program performance data and reports
Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards
Data entry skills in entering, tracking, maintaining, and querying databases
Ability to communicate effectively both verbally and in writing
Ability to communicate effectively with customers, clients, employees, and supervisor
Ability to analyze and interpret data and solve practical program problems
Knowledge of mathematical concepts such as fractions, percentages, and ratios
Proficient in Microsoft Office, Word, PowerPoint, Excel, and Visio
Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license
Willingness to travel more than 60%

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs