Outreach Manager II

Franklin Energy

. Provide management and leadership to Energy Advisors, Outreach Specialists, and Energy Engineers assigned to energy efficiency programs .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,000 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing energy efficiency programs, leading teams, and enhancing customer outreach initiatives. Proficient in data analysis, budget management, and improving customer service quality through strategic process evaluations.

Highest-signal resume keywords

Energy Efficiency Program ManagementCustomer Outreach InitiativesTeam Leadership and MentoringData Analysis and InterpretationBudget Management and Strategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsMicrosoft Office ProficiencyMathematical Concepts KnowledgePerformance Review ConductingProcess Evaluation and Improvement

Soft Skills

Strong Customer Service SkillsEffective Communication SkillsDetail-OrientedOrganizational SkillsSelf-Starter

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

Energy AdvisorsOutreach SpecialistsEnergy EngineersCustomer Service QualityDiversity and Inclusion

About the role

Key responsibilities & impact

Provide management and leadership to Energy Advisors, Outreach Specialists, and Energy Engineers assigned to energy efficiency programs
Provide energy advice and coordination services for customers
Identify energy-efficiency opportunities and introduce prescriptive and custom incentive measures
Supervise, mentor, interview, recommend for hire, train, coach, assign, and direct Outreach team employees
Conduct performance reviews and reward or discipline employees as necessary
Maintain productivity standards and goals for property assessment, production installation, and customer service
Improve customer service quality through process evaluation, service metrics, monitoring, analysis, and implementation of changes
Coordinate with Technology to diagnose software problems and guide corrective actions and enhancements
Research, organize, summarize, and analyze data for special projects
Develop and implement data-gathering, management, and quality-control procedures
Prepare status reports on outreach progress and results
Help develop, enhance, and maintain information systems supporting program operations reporting
Develop and monitor team structure to achieve monthly, quarterly, and annual goals
Manage operational and department budgets, budget monitoring, and strategic planning
Oversee and perform daily outreach duties
Establish program vision, direction, customer goals, and outreach opportunities across different states and user groups
Evaluate and strengthen processes to achieve participation and revenue goals
Coordinate and review external communications with clients for brand, editing, and consistency
Collaborate with Client Marketing on PR and marketing opportunities
Maintain positive professional relationships with clients, staff, customers, and the general public

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university or equivalent experience
Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered
5+ years of experience within customer outreach/sales
Previous experience performing customer outreach initiatives with an energy efficiency program
Previous experience managing staff performing proactive customer outreach activities
Strong customer service and communication skills
Ability to handle a wide work variety and work in a fast-paced environment
Detail-oriented, organized, self-starter, and ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in tracking systems/databases
Ability to communicate effectively verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license
Willingness to travel up to 40%

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs