Outreach Manager II – Multi-family Home Energy Savings

Franklin Energy

. Provide management and leadership to Energy Advisors, Outreach Specialists, and Energy Engineers .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,000 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing outreach teams and implementing energy efficiency programs while maintaining high customer service standards. Proficient in data analysis, process evaluation, and strategic planning to achieve operational goals.

Highest-signal resume keywords

Team ManagementCustomer Outreach ExperienceData AnalysisEnergy Efficiency ProgramsMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry SkillsProcess EvaluationBudget ManagementProject Application Issue ResolutionMathematical Concepts Knowledge

Soft Skills

Strong Communication SkillsDetail-OrientedOrganizational SkillsSelf-StarterAbility to Prioritize Workload

Tools & Technologies

Tracking SystemsDatabasesMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Bachelor’s DegreeValid Driver’s License

Industry Keywords

Energy AdvisorsOutreach SpecialistsEnergy EngineersCustomer ServiceDiversity and Inclusion

About the role

Key responsibilities & impact

Provide management and leadership to Energy Advisors, Outreach Specialists, and Energy Engineers
Provide energy advice and coordination services for customers
Identify energy-efficiency opportunities and introduce applicable prescriptive and custom incentive measures
Coordinate with management to implement outreach processes efficiently
Supervise, mentor, interview, recommend for hire, train, coach, assign, and evaluate Outreach team employees
Maintain productivity standards and goals for property assessment, production installation, and customer service
Improve customer service quality through process evaluation, service metrics, monitoring, analysis, and implementation of changes
Coordinate with Technology to diagnose software problems and support enhancements
Research, organize, summarize, and analyze data for special projects and quality control
Prepare status reports on outreach progress and results
Help develop, enhance, and maintain information systems supporting program operations reporting
Develop and monitor team structure to achieve monthly, quarterly, and annual goals
Manage operational and department budgets and strategic planning
Oversee and perform daily outreach duties
Establish and direct outreach programs across different states, audiences, and user groups
Identify new program and outreach opportunities in coordination with clients
Evaluate and strengthen processes to achieve participation and revenue goals
Coordinate and review external communications with clients
Collaborate with Client Marketing on PR and marketing opportunities
Maintain professional relationships with clients, staff, customers, and the public

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university or equivalent experience
Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered
5+ years of experience within customer outreach/sales
Previous experience performing customer outreach initiatives with an energy efficiency program
Previous experience managing staff performing proactive customer outreach activities
Strong customer service and communication skills
Ability to handle a wide work variety and work in a fast-paced environment
Detail-oriented, organized, self-starter, and able to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in tracking systems/databases
Ability to communicate effectively, verbally and in writing, with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
Commitment to diversity and inclusion
Reliable transportation
Valid driver’s license
Willingness to travel up to 40%

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs