Rebate Processing – Processing Specialist I

Franklin Energy

. Review, validate, and process rebate and program applications, supporting documentation, customer records, and related transactions .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing multiple priorities in a fast-paced environment. Proficient in processing applications and maintaining accurate records using Microsoft Office and relevant business systems.

Highest-signal resume keywords

Customer Service ExperienceApplication ProcessingMicrosoft Office ProficiencyOrganizational SkillsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application ProcessingTransaction ProcessingProgram AdministrationRecord MaintenanceIssue ResolutionData EntryDocumentation ManagementCustomer InteractionProgram Requirements KnowledgeOperational Procedures Understanding

Soft Skills

Strong Communication SkillsTime ManagementAttention to DetailTeam CollaborationAdaptability

Tools & Technologies

Business SystemsDatabasesCustomer Support Platforms

Certifications & Qualifications

High School DiplomaGEDValid Driver's License

Industry Keywords

Customer SupportAdministrative SupportOffice OperationsProgram GuidanceDiversity and Inclusion

About the role

Key responsibilities & impact

Review, validate, and process rebate and program applications, supporting documentation, customer records, and related transactions
Determine applicant eligibility, identify discrepancies or missing information, and coordinate resolution with customers, partners, and internal teams
Provide customer support and program guidance to residential, small-business, multi-family, commercial, and trade ally participants
Explain program requirements, application processes, documentation needs, and application or rebate status updates
Use company, client, and partner systems to process applications, maintain records, research issues, and document customer interactions
Support multiple programs, clients, and business sectors while adapting to changing priorities, operational demands, and seasonal fluctuations
Maintain confidentiality when handling customer information and non-public personal information
Participate in cross-training and maintain working knowledge of assigned programs, systems, and processes
Collaborate with team members and business partners to achieve service, quality, productivity, accuracy, customer experience, and KPI objectives
Communicate performance trends, issues, status updates, and process improvement opportunities to leadership
Perform additional operational duties as assigned

Requirements

What you’ll need

High school diploma, GED, or equivalent required
1-3 years of experience in customer service, administrative support, office operations, transaction processing, program administration, or related field preferred
Experience supporting customers or business partners through phone, email, chat, text, or other communication channels preferred
Strong customer service, communication, interpersonal, organizational, and time-management skills
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail
Ability to identify, research, and resolve routine customer, application, and processing issues
Proficiency in Microsoft Office applications and ability to learn and effectively utilize applicable business systems and databases
Ability to communicate professionally and effectively across multiple communication channels
Ability to learn and apply program requirements, policies, and operational procedures
Ability to work independently and collaboratively in a team-oriented environment
Commitment to diversity, equity, inclusion, and respectful workplace practices
Valid driver's license
Willingness to travel up to 5%

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs