Rebate Processing Specialist I

Franklin Energy

. Review, validate, and process rebate and program applications, supporting documentation, customer records, and related transactions .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing multiple priorities in a fast-paced environment. Proficient in Microsoft Office applications and capable of learning and utilizing various business systems to support program administration and customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsMicrosoft Office ProficiencyOrganizational SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingProgram AdministrationApplication ProcessingData EntryRecord Maintenance

Soft Skills

Interpersonal SkillsTime ManagementAttention to DetailCollaborationAdaptability

Tools & Technologies

Business SystemsDatabasesCommunication Channels

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SupportOperational ProceduresProgram RequirementsConfidentialityDiversity and Inclusion

About the role

Key responsibilities & impact

Review, validate, and process rebate and program applications, supporting documentation, customer records, and related transactions
Determine applicant eligibility and identify discrepancies or missing information
Coordinate issue resolution with customers, partners, and internal teams
Provide customer support and program guidance through phone, email, chat, text, written correspondence, and other channels
Explain program requirements, application processes, documentation needs, and application or rebate status updates
Use company, client, and partner systems to process applications, maintain records, research issues, and document customer interactions
Support multiple programs, clients, and business sectors while adapting to changing priorities and seasonal fluctuations
Maintain confidentiality when handling customer information and non-public personal information
Participate in cross-training and maintain working knowledge of assigned programs, systems, and processes
Collaborate with team members and business partners to achieve service, quality, productivity, accuracy, customer experience, and KPI objectives
Communicate performance trends, issues, status updates, and process improvement opportunities to leadership
Perform additional operational duties as assigned; work schedules and shifts may vary based on business needs

Requirements

What you’ll need

High school diploma, GED, or equivalent required
1-3 years of experience in customer service, administrative support, office operations, transaction processing, program administration, or related field preferred
Experience supporting customers or business partners through phone, email, chat, text, or other communication channels preferred
Strong customer service, communication, interpersonal, organizational, and time-management skills
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail
Ability to identify, research, and resolve routine customer, application, and processing issues
Proficiency in Microsoft Office applications and ability to learn and effectively utilize applicable business systems and databases
Ability to communicate professionally and effectively across multiple communication channels
Ability to learn and apply program requirements, policies, and operational procedures
Ability to work independently and collaboratively in a team-oriented environment
Valid driver's license
Willingness to travel up to 5%
Commitment to diversity, equity, inclusion, and respectful workplace practices

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs