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Customer Service Agent
Freddie's Flowers. Serve as the first point of contact for customers, handling queries in a friendly and efficient way .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong interpersonal skills and effective communication abilities, both verbally and in writing, while providing exceptional customer service and support. Capable of analyzing problems, prioritizing tasks, and adapting to a busy workload to enhance customer satisfaction.
Highest-signal resume keywords
Customer Support ExperienceInterpersonal SkillsProblem AnalysisEffective CommunicationCustomer Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team CollaborationFlexibilityConfidence in Customer InteractionPositive Solution FindingFriendly Writing Manner
Tools & Technologies
SpreadsheetsCustomer Management SystemsOffice-Based Software
Industry Keywords
Customer ServiceUpsellingCustomer FeedbackService ImprovementFlower Knowledge
About the role
Key responsibilities & impact- Serve as the first point of contact for customers, handling queries in a friendly and efficient way
- See customer issues through to resolution
- Capture and report customer feedback to improve the service
- Collaborate within the team and across the department to ensure customers receive the best possible service
- Contribute to the continued growth and development of the Customer Service Team
Requirements
What you’ll need- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
- Previous customer support or customer facing experience (nice to have)
- Experience with spreadsheets, customer management systems and other office-based software (nice to have)
Benefits
Comp & perks- Option to buy extra holiday days
- Discounted flowers for friends/family
- WFH (where applicable)
- Learning and Development Support
- Cycle to work scheme
- Employee Assistance Programme
- Discounted gym membership
- Cash plan with Medicash
- Health and wellbeing sessions with The Mind Clinic
- Team socials and events
- Inclusive work environment with a diverse workforce where everyone feels safe and valued