Freed

Account Manager

• Manage relationships across a large portfolio of SMB healthcare customers, prioritizing engagement based on customer needs, account health, and growth opportunities
• Identify at-risk accounts, address customer concerns, and implement retention strategies
• Analyze product usage, customer needs, and account potential to uncover and close upsell and cross-sell opportunities
• Support successful onboarding, training, and continued product utilization
• Develop scalable account management processes and streamline workflows
• Use CRM systems, customer health indicators, and usage insights to identify trends and prioritize efforts
• Collaborate with Customer Success, Sales, Product, and Support teams to resolve challenges and improve customer experience
• Take ownership of customer outcomes and solve problems independently
• Manage, retain, and expand a portfolio of B2B healthcare customers, primarily small medical practices and micro-clinics with 2–5 providers

Explore Group Account Manager at Freed. Review requirements and application details.