Care Manager, RN

FreedomCare

. Develop, implement, and manage individualized coaching care plans, documenting revisions as patient needs or conditions change .

Posted 11/10/2026full-timeRemote • Georgia • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing individualized coaching care plans while ensuring compliance with federal and state regulations. Proficient in clinical documentation, care coordination, and providing education to patients and caregivers.

Highest-signal resume keywords

Registered Nurse (RN) LicenseClinical Documentation ReviewCare CoordinationMedicaid Waiver ProgramsCustomer Relationship Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical JudgmentCare Plan DevelopmentCompliance MonitoringCritical ThinkingPatient EducationCoachingDocumentation ReviewCaregiver TrainingProblem-SolvingTyping Proficiency

Soft Skills

Active ListeningEffective CommunicationDependabilityAdaptabilityTeam Collaboration

Tools & Technologies

SalesforceTalkDeskEmailTeamsCareConnectMedFlyt

Certifications & Qualifications

CPR/First Aid Certification

Industry Keywords

Nursing StandardsGeorgia RequirementsMedicaid ProgramsHome and Community-Based ServicesClinical Escalation Workflows

About the role

Key responsibilities & impact

Develop, implement, and manage individualized coaching care plans, documenting revisions as patient needs or conditions change
Educate patients, caregivers, and internal teams on care needs, safety, service requirements, caregiver responsibilities, and next steps
Coordinate patient care through communication and documentation with clinical disciplines, internal partners, case management agencies, and community resources
Provide ongoing education and coaching to promote caregiver competency and connect patients and families with resources
Provide SFC-specific clinical consultation and guidance to Health Coaches, Care Specialists, and caregivers
Review caregiver daily notes and related care documentation for each active SFC case at least every 14 calendar days, document completion, and address identified concerns
Escalate changes in condition, health or safety concerns, unmet care needs, service gaps, incidents, and urgent concerns according to clinical protocols
Complete requirements using approved documentation, phone, and customer-outreach systems including Salesforce, TalkDesk, Email, Teams, CareConnect, and MedFlyt
Identify clinical process gaps, documentation risks, recurring concerns, and opportunities to improve SFC oversight and compliance workflows
Support policy implementation, compliance reviews, audit preparation, record validation, and corrective follow-up
Maintain compliance with federal and Georgia requirements, Medicaid and EDWP programs, CCSP and SOURCE requirements, SFC requirements, nursing standards, and company policies
Attend team meetings virtually or in person as requested
Escalate unsafe or concerning customer or staff issues immediately
Perform other related duties assigned by the supervisor

Requirements

What you’ll need

Diploma from an accredited nursing program
Valid and active Registered Nurse (RN) license in the State of Georgia; Georgia compact RN licenses are allowed
A minimum of two years of recent nursing experience supporting adults or geriatrics and/or adults with disabilities preferred
Experience supporting Medicaid waiver programs, home and community-based services, clinical documentation review, care coordination, compliance monitoring, or clinical escalation workflows preferred
Valid CPR/first aid certification must be active or able to be obtained prior to starting position
Demonstrated commitment to high-level customer service
Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements
Strong active listening skills
Effective verbal and written communication skills
Strong typing and computer proficiency
Ability to navigate contact center technology, customer relationship management systems, telephone platforms, and other software applications
Effective problem-solving and critical thinking
Dependable and punctual, with consistent attendance and schedule adherence
Ability to adapt to changing priorities, processes, systems, and business needs
Receptive to coaching and feedback
Ability to collaborate effectively as part of a team while working independently within established guidelines
Strong clinical judgment and critical thinking skills

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities to grow your career