FreedomCare

General

• Provide familiar, consistent support to the same young person and family over time
• Learn and follow the young person’s routines, interests, needs and individual communication methods
• Support community activities, including swimming
• Transport the child in your own car
• Work every session on a 2:1 basis alongside another support worker
• Support personal care and medication tasks when appropriately trained
• Maintain accurate records
• Work Saturdays, Sundays or both, with possible school holiday sessions

Support Worker

• Provide consistent, thoughtful support to the same young person and family over time
• Learn and respond to the young person’s personality, routines, needs and individual communication methods
• Support community activities
• Transport a child in your own car
• Provide personal care and medication support when trained
• Work every session on a 2:1 basis alongside another support worker
• Maintain accurate records
• Attend weekend and potentially school holiday support sessions

Support Worker – Weekends

• Provide ongoing support to the same child during weekday afternoon sessions
• Support approximately 9 hours per week during term time and approximately 12 hours per week during school holidays
• Learn and respond to the child’s personality, routines, needs and individual ways of communicating
• Support the child around water in a specialist pool
• Work as part of a 2:1 staffing arrangement alongside another support worker
• Maintain consistent support and relationships with the child and family

• Manage high-volume inbound and outbound Service Center calls regarding Human Resources inquiries and process patient and health plan care requests
• Follow up with patients, caregivers, and health plans regarding time-sensitive inquiries and escalations
• Maintain exceptional customer service as measured by call reviews and after-call surveys
• Accurately enter sensitive information
• Conduct telephone status reviews and record reviews to ensure caregiver service delivery and compliance
• Screen patients and caregivers for additional programs and benefits
• Maintain reliable work schedules
• Listen actively, communicate clearly, and foster positive customer relationships
• Resolve questions and complaints while meeting internal service-level agreements and goals
• Engage patients and caregivers by phone, SMS, and email
• Serve as a point of contact for caregiver pay discrepancies, timesheet errors, direct-deposit changes, and schedule changes
• De-escalate dissatisfied customers and escalate unresolved issues to appropriate teams
• Adhere to monthly client service and compliance standards
• Input and update case files and account data in CRMs
• Manage call dashboards and reporting to assist with assignments

Care Specialist I

Recruitment

• Work with patients, caregivers, and nurses to ensure HHA coverage for patients’ needs
• Pair caregivers and patients together to ensure the best fit possible
• Ensure caregivers provide the compassionate care plan developed by the nursing department
• Work with the HHA recruiter to find and select high-quality home health aides
• Keep HHAs in compliance with regulatory requirements
• Maintain scheduling files and records, including hours scheduled/worked, administrative records, and client rosters
• Support business processes to improve and streamline operations and provide a seamless, service-oriented patient experience

LHCSA Staffing Specialist I

Chief of Staff

• Serve as a trusted partner to senior leadership and help advance critical priorities
• Proactively manage complex calendars and resolve scheduling conflicts
• Coordinate virtual and in-person meetings, including agendas, materials, logistics, technology, and follow-up
• Plan leadership meetings, operating reviews, off-sites, and key events
• Develop executive-ready presentations using PowerPoint and Google Slides
• Draft, edit, and format communications, reports, meeting materials, and executive documents
• Track decisions, action items, deadlines, and follow-ups
• Arrange travel, prepare itineraries, and manage expense reports
• Prepare leaders for meetings by gathering context, organizing materials, and anticipating needs
• Coordinate information and support cross-functional initiatives
• Identify gaps and inefficiencies and create practical solutions
• Use productivity and AI-enabled tools to improve workflows and efficiency
• Support special projects independently and collaboratively
• Handle confidential and sensitive information with judgment and discretion

Team Lead

• Lead a team within FreedomCare's growing Michigan operations
• Serve as the point of contact for team member inquiries and resolve escalated or complex issues
• Manage team performance through motivation, communication, coaching, and feedback
• Monitor daily Michigan workflows, performance goals, policies, procedures, and compliance
• Support operational activities associated with the MDHHS Adult Home Help Program and other Michigan programs
• Support patients and caregivers from initial engagement through enrollment and service readiness
• Identify and resolve barriers that may delay patient and caregiver progression
• Identify process improvement opportunities and support scalable solutions
• Develop, implement, and refine Michigan-specific workflows and operational processes
• Disseminate information and training from senior management and other departments to direct reports
• Monitor operational performance, workflow trends, capacity, and team readiness
• Escalate risks or barriers to Michigan leadership
• Collaborate with cross-functional teams on Michigan operational needs
• Interview candidates, train employees, and provide ongoing training, coaching, and development
• Support additional operational responsibilities as FreedomCare's Michigan market evolves

Support Worker

Support Worker – Weekends

Support Worker

Care Specialist I

LHCSA Staffing Specialist I

Chief of Staff

Team Lead – National Expansion