Director of Patient Services

FreedomCare

. Provide statewide clinical leadership and oversight of all care services operations .

Posted 11/11/2026full-timeQueens • New York • United StatesLead💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive clinical leadership and oversight in home care operations, ensuring regulatory compliance and high-quality patient care. Proficient in managing nursing staff, conducting performance evaluations, and translating regulatory requirements into operational workflows.

Highest-signal resume keywords

Active New York State Registered Nurse LicenseClinical Leadership Experience in LHCSA or Home-Care AgencyKnowledge of NYSDOH, DOH, LHCSA Compliance RequirementsExperience with Electronic Medical Record SystemsStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Care DeliveryRegulatory CompliancePerformance ManagementChart and Documentation AuditsPatient AssessmentCare PlanningInfection ControlEmergency PreparednessQAPI LeadershipClinical Quality Standards

Soft Skills

Team LeadershipCoaching PerformanceAttention to DetailAbility to Manage Competing PrioritiesCollaboration with Stakeholders

Tools & Technologies

SalesforceMedflytElectronic Medical Record SystemsCustomer Relationship Management SystemsClinical Workflow Systems

Certifications & Qualifications

Active New York State Registered Nurse License

Industry Keywords

Home CarePatient RightsClinical SupervisionPersonnel ComplianceHealthcare Operations

About the role

Key responsibilities & impact

Provide statewide clinical leadership and oversight of all care services operations
Ensure regulatory compliance and high-quality patient care
Oversee nursing staff, clinical care delivery, and clinical quality standards across the agency
Recruit, select, onboard, train, mentor, evaluate, and develop nursing staff and nurse managers
Establish goals and performance expectations, maintain clinical competencies, conduct meetings, address performance concerns, and support retention
Ensure compliance with NYSDOH, DOH, LHCSA, patient rights, personnel-record, clinical supervision, infection control, and emergency preparedness requirements
Deliver ongoing education on regulatory requirements, clinical standards, procedures, systems, patient assessment, care planning, documentation, and service alignment
Lead QAPI, clinical supervision, patient rights, medical orders, personnel compliance, and policy framework activities
Conduct chart and documentation audits and maintain complete, accurate, audit-ready clinical records
Partner with operations, compliance, leadership, and clinical teams to resolve risks, regulatory issues, and care-delivery gaps
Liaise with physicians, hospitals, healthcare providers, referral partners, and external stakeholders to coordinate care and transitions
Lead or support clinical incident and patient complaint investigations, regulatory reporting, and corrective or preventive actions
Complete or arrange patient visits and provide direct clinical support when licensed nursing involvement is needed

Requirements

What you’ll need

Active New York State Registered Nurse license required, or other credential required by applicable LHCSA regulations
At least 2–5 years of clinical experience in home care or a related healthcare setting, including a minimum of 2 years of leadership experience in a LHCSA or home-care agency, strongly preferred
Working knowledge of NYSDOH, DOH, LHCSA, patient rights, QAPI, emergency preparedness, infection control, and personnel-record compliance requirements
Experience using electronic medical record, customer relationship management, and clinical workflow and documentation systems
Ability to lead teams, coach performance, manage competing priorities, and maintain audit-ready operations
Sound clinical judgment within licensure and scope of practice
Strong written and verbal communication skills
High attention to detail and ability to maintain accurate records in Salesforce, Medflyt, portals, and other required systems
Ability to prioritize high-volume work, follow through on aging items, and escalate risks or blockers promptly
Commitment to patient rights, confidentiality, HIPAA expectations, service quality, and FreedomCare values
Ability to partner with operations, compliance, caregivers, patients, and health plan partners
Experience translating regulatory requirements into operational workflows, controls, and follow-up routines

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities to grow your career
Inclusive work environment