LHCSA Staffing Specialist I

FreedomCare

. Work with patients, caregivers, and nurses to ensure HHA coverage for patients’ needs .

Posted 9/22/2026full-timeAlbany • New York • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient and caregiver pairing, ensuring compliance with regulatory requirements while maintaining high standards of customer service. Proficient in utilizing HHA Exchange software to streamline operations and enhance the patient experience.

Highest-signal resume keywords

HHA Exchange Software ExperienceCustomer Service SkillsRegulatory CompliancePatient Care CoordinationBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care CoordinationRegulatory ComplianceScheduling ManagementAdministrative Record KeepingProblem SolvingProcess ImprovementMedical ExperienceHomecare Agency ExperienceTechnology Proficiency

Soft Skills

Exceptional Customer ServiceExcellent Communication SkillsPoise and PatienceCreative ThinkingProactive Approach

Tools & Technologies

HHA Exchange Software

Industry Keywords

Home Health AideLHCSACaregiverPatient ExperienceHomecare Agency

About the role

Key responsibilities & impact

Work with patients, caregivers, and nurses to ensure HHA coverage for patients’ needs
Pair caregivers and patients together to ensure the best fit possible
Ensure caregivers provide the compassionate care plan developed by the nursing department
Work with the HHA recruiter to find and select high-quality home health aides
Keep HHAs in compliance with regulatory requirements
Maintain scheduling files and records, including hours scheduled/worked, administrative records, and client rosters
Support business processes to improve and streamline operations and provide a seamless, service-oriented patient experience

Requirements

What you’ll need

2+ years in a similar role
Experience in a LHCSA preferred; previous medical experience a plus
HHA Exchange software experience strongly preferred
Ability to think creatively and proactively to solve problems and improve processes
Proven exceptional customer service skills
Excellent written and verbal communication skills
Proficient computer and phone knowledge; comfortable with technology
Must have poise and patience when dealing with customers, both internal and external
Bilingual in Spanish, or other languages desired
2+ years of customer service experience within a homecare agency organization (nice-to-have)

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities to grow your career
Inclusive environment for all employees