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Team Lead – National Expansion
FreedomCare. Lead a team within FreedomCare's growing Michigan operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management capabilities, with a focus on performance management, operational efficiency, and process improvement within healthcare operations. Proficient in developing workflows and supporting team members through coaching, training, and effective communication.
Highest-signal resume keywords
Team ManagementPerformance ManagementProcess ImprovementHealthcare OperationsBilingual in Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementWorkflow DevelopmentOperational EfficiencyHealthcare Program SupportMDHHS Adult Home Help Program
Soft Skills
LeadershipCoachingCommunicationProblem-SolvingAnalytical Skills
Certifications & Qualifications
Bachelor's Degree in Business AdministrationBachelor's Degree in Healthcare Administration
Industry Keywords
Home Care AgencyHealthcare OrganizationMedicaidCommunity-Based ServicesMichigan Healthcare Programs
About the role
Key responsibilities & impact- Lead a team within FreedomCare's growing Michigan operations
- Serve as the point of contact for team member inquiries and resolve escalated or complex issues
- Manage team performance through motivation, communication, coaching, and feedback
- Monitor daily Michigan workflows, performance goals, policies, procedures, and compliance
- Support operational activities associated with the MDHHS Adult Home Help Program and other Michigan programs
- Support patients and caregivers from initial engagement through enrollment and service readiness
- Identify and resolve barriers that may delay patient and caregiver progression
- Identify process improvement opportunities and support scalable solutions
- Develop, implement, and refine Michigan-specific workflows and operational processes
- Disseminate information and training from senior management and other departments to direct reports
- Monitor operational performance, workflow trends, capacity, and team readiness
- Escalate risks or barriers to Michigan leadership
- Collaborate with cross-functional teams on Michigan operational needs
- Interview candidates, train employees, and provide ongoing training, coaching, and development
- Support additional operational responsibilities as FreedomCare's Michigan market evolves
Requirements
What you’ll need- Experience managing/supervising a group or team of employees
- Exceptional experience leading, mentoring, coaching, and developing employees
- Experience with performance management
- Demonstrated proficiency in FreedomCare processes and systems
- Ability to learn and support evolving Michigan-specific workflows
- Ability to lead effectively within a growing and evolving operation
- Self-motivated with a drive to meet and exceed operational targets and performance metrics
- Strong analytical, organizational, and time management skills
- Ability to motivate a team to meet and/or exceed operational targets and metrics
- Excellent communication, critical thinking, problem-solving, and organizational skills
- Ability to work independently and make informed decisions
- Ability to identify operational barriers and develop effective solutions collaboratively
- Adaptability and willingness to support expanding responsibilities
- Bachelor's Degree in Business Administration or Healthcare Administration (preferred)
- Experience in a home care agency, hospital, healthcare organization, or healthcare operations environment (preferred)
- Experience with Medicaid, community-based services, or Michigan healthcare programs (preferred)
- 3+ years experience managing 5+ employees (preferred)
- Experience supporting a growing, emerging, or rapidly evolving operation (a plus)
- Spanish bilingual (a plus)
Benefits
Comp & perks- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities to grow your career
- Inclusive work environment
- Meaningful work with tangible positive impact