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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing teams, with a focus on performance management and exceptional customer service. Proficient in leveraging technology for workflow improvements and effective communication.
Highest-signal resume keywords
Team LeadershipPerformance ManagementCustomer Service ExcellenceBilingual CommunicationData Input and Case Review
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance AssessmentWorkflow ImprovementData InputCase ReviewCustomer Inquiry Resolution
Soft Skills
Motivational LeadershipCommunication SkillsOrganizational SkillsRapport BuildingPatience
Tools & Technologies
Technology Proficiency
Industry Keywords
Care CoordinationTeam SupportCompliance GuidelinesCustomer ComplaintsTeam Member Training
About the role
Key responsibilities & impact- Lead a team of Care Coordinators and Team Support Specialists
- Serve as the direct point of contact for team member inquiries and concerns
- Respond to and resolve escalated or complex issues
- Manage team member performance through motivation, performance assessment, communication, and feedback
- Monitor daily workflows, performance goals, policies, procedures, and compliance guidelines
- Identify system or workflow improvement opportunities
- Assist management with interviews and new team member training
- Provide exceptional customer service to clients and caregivers
Requirements
What you’ll need- Experience managing/supervisory employees
- Experience leading, mentoring and developing employees
- Experience with performance management
- 3+ years customer service experience
- Ability to provide seamless customer service, answer customer inquiries, and handle customer complaints
- Experience with data input and case review
- Ability to build rapport and confidence with the team
- Ability to motivate teams to meet or exceed case management targets or metrics
- Computer proficiency and ability to leverage technology to identify, research and solve customer issues
- Excellent communication and organizational skills
- Poise and patience when dealing with customers
- Bilingual in English and Spanish, or other languages desired
- Ability to work Monday through Friday, 9AM to 6PM Eastern Time
Benefits
Comp & perks- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities to grow your career