Team Lead of Care

FreedomCare

. Serve as the direct point of contact for team member inquiries and concerns .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities while managing team performance and ensuring exceptional customer service. Proficient in performance management, process improvement, and leveraging technology to enhance team workflows and customer interactions.

Highest-signal resume keywords

Team ManagementPerformance ManagementCustomer Service ExcellenceBilingual CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AssessmentData InputCase ReviewCustomer ServiceWorkflow Monitoring

Soft Skills

LeadershipMotivationCommunicationOrganizational SkillsInterpersonal Skills

Tools & Technologies

Computer ProficiencyTechnology Utilization

Industry Keywords

Care CoordinationTeam SupportCompliance GuidelinesCustomer InquiriesEscalated Issues

About the role

Key responsibilities & impact

Serve as the direct point of contact for team member inquiries and concerns
Respond to and resolve escalated or complex issues
Manage team member performance through motivation, performance assessment, communication, and feedback
Monitor daily workflows to ensure performance goals, policies, procedures, and compliance guidelines are met
Support process improvement by identifying system or workflow opportunities
Assist management with interviews and new team member training
Lead, mentor, and advise Care Coordinators and Team Support Specialists
Provide exceptional customer service to clients and caregivers

Requirements

What you’ll need

Experience managing/supervisory employees
Exceptional experience leading, mentoring and developing employees
Experience with performance management
3+ years customer service experience
Ability to provide seamless customer service, interact with customers, answer inquiries, and handle complaints
Experience with data input and case review
Ability to build rapport and confidence with the team
Ability to motivate a team to meet and/or exceed case management targets or metrics
Computer proficiency required
Ability to leverage technology to identify, research, and solve customer issues
Excellent communication and organizational skills
Poise and patience when dealing with customers
Bilingual in English and Spanish, or other languages desired

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities to grow your career
Inclusive work environment
Equal Opportunity Employer