Senior Platform Operations Engineer

FreedomPay

. Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring across the platform .

Posted 9/29/2026full-timePhiladelphia • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in observability and AI-driven operations, with a strong focus on incident management, performance optimization, and automation. Proficient in applying AI and machine learning tools to enhance platform stability and operational efficiency.

Highest-signal resume keywords

Observability ExpertiseAI And Machine Learning ApplicationIncident ManagementScripting And AutomationEnterprise APM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ObservabilityIncident ManagementAI ApplicationMachine LearningScriptingAutomationLog ManagementPerformance OptimizationRoot Cause AnalysisConfiguration-As-Code

Soft Skills

Excellent CommunicationOrganizational SkillsStrong Sense Of OwnershipCollaborationMentoring

Tools & Technologies

DynatraceDatadogNew RelicSplunkAzure Logic AppsAzure FunctionsAzure AI FoundryAIOpsAI-Assisted DevelopmentLLM-Based Tooling

Industry Keywords

Payment Processing SystemsFinancial ServicesPCI PoliciesHigh-Throughput EnvironmentsTransaction-Processing Environments

Tech Stack

Tools & technologies

AzurePythonSplunk

About the role

Key responsibilities & impact

Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring across the platform
Apply AI and machine learning to platform operations, including anomaly detection, alert correlation, and noise reduction, to detect and resolve issues faster
Conduct root cause analysis for platform incidents
Implement and maintain monitoring tools
Develop proactive strategies and solutions to prevent incident recurrence
Serve as an escalation point for complex technical issues related to platform and services performance and stability
Manage problems and coordinate escalation and resolution efforts while minimizing business impact
Build and maintain AI-assisted tooling and automation to reduce manual operational work and speed incident response
Document procedure improvements and maintain detailed SOP and Alert Response documentation
Build technical knowledge and act as a subject matter expert in observability and AI-driven operations
Maintain strong relationships with stakeholders across FreedomPay
Collaborate with Platform Operations Analysts, engineering, and infrastructure teams to identify automation opportunities and continuously improve platform monitoring

Requirements

What you’ll need

BS degree in Computer Science or equivalent, or equivalent years of relevant experience
4+ years of hands-on experience in observability, monitoring, or site reliability roles within highly available, high-throughput, or transaction-processing environments
Demonstrated experience applying AI or machine learning tools to operational problems such as anomaly detection, alert correlation, or automated remediation
Strong incident management track record, with a history of driving issues to resolution and minimizing business impact
Excellent communication and organizational skills, with a strong sense of ownership and service
Deep proficiency with an enterprise APM or observability platform such as Dynatrace, Datadog, New Relic, or comparable
Hands-on experience with AIOps and ML-driven observability
Experience with log management and analysis tools such as Splunk or similar platforms
Experience with AI-assisted development, agent workflows, and LLM-based tooling with Claude, Codex, or similar
Proficiency in scripting and automation, including PowerShell and/or Python
Experience using Azure Logic Apps, Azure Functions, or Azure AI Foundry
Working knowledge of monitoring modern containerized workloads
Administration of third-party tools with Configuration-As-Code
Experience with payment processing systems or financial services
Knowledge of PCI policies and best practices
Experience building AI agent workflows, LLM-based tooling, or automation pipelines
Experience mentoring and sharing knowledge with team members
Ability to successfully pass a background check and credit check

Benefits

Comp & perks

Medical, prescription, dental and vision coverage
Life Insurance
Retirement Plans with company match
Commission sharing plan
Flexible hybrid working environment
Great parental and other leave programs
Professional growth and development opportunities
Upward mobility opportunities within the company
Background check and credit check required for employment